Case #07581157 - Replication Job failed after network incident

[MagagninOS]

Hi, after a network incident in my server room my jobs failed with messages "Failed to create processing task for VM {vmname} Error: Failed to retrieve object hierarchy: exception ID 4a1ebcc2-2a2f-4f4f-a663-4559c176c852".

Any ideas? Has this happened to anyone before?

[PetrM]

Hi Simone and Welcome to Veeam R&D Forums!

Do you get the same errors after vCenter rescan?

Thanks!

[tranbywa]

Hi,
I had this error after updating the SSL certificate on my Vsphere server. What I did is not the rescan above, but right click the vcenter server, choose properties, and went through the process. On mine, it popped up a window telling me there was a new certificate, which I added to my backup servers machine certificate store, then clicked ok to accept the certificate. Kept going through until the end of this. Once done, I retried my backup which worked.

This may not be your problem, but perhaps give it a try. There was a disconnect between my credentials/SSL Cert and the vsphere server. Perhaps retry this, and then retry with another user with rights?

Anyway, hope it helps.

Cheers

[jose.dias]

Exactly the same happened to me after we updated the SSL certificate on Vsphere.
Thank you very much my friend. You saved my life from a heart attack.