ChannelError:ConnectionReset

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Re: ChannelError:ConnectionReset

Veeam Logoby Vitaliy S. » Sun Aug 16, 2015 7:23 pm

You can ask your support engineer to escalate the case. BTW, does this issue happen if you switch to network backup mode only?
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Re: ChannelError:ConnectionReset

Veeam Logoby 0zzY » Mon Aug 17, 2015 7:08 am

Vitaliy S. wrote:You can ask your support engineer to escalate the case. BTW, does this issue happen if you switch to network backup mode only?


Hi Vitaliy, this night i have setup my secondary backup proxy to work ONLY on network mode. Now backup goes successfully.
If i set backup proxy on auto, backup job switch from hot-add to newtork mode and backup fails.
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Re: ChannelError:ConnectionReset

Veeam Logoby Vitaliy S. » Mon Aug 17, 2015 10:14 am

Ok, seems like it is indeed an issue with hotadd mode. Let's see what your support engineers say after escalation.
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Re: ChannelError:ConnectionReset

Veeam Logoby 0zzY » Fri Sep 04, 2015 1:28 pm 1 person likes this post

After disable automount on bacakup proxy http://www.veeam.com/kb1882 , backup jobs are working fine from last week.
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Re: ChannelError:ConnectionReset

Veeam Logoby bbricker » Wed Oct 07, 2015 2:17 pm

I get the "Error: ChannelError: ConnectionReset" message randomly on a failed job on random vm's about once a week. When the job retries with that one vm, it always completes fine. I already had automount disabled.

What is also interesting is that doing a search of that error brings up a Veeam article about Patch 3 for 6.5 where it says it was fixed
http://www.veeam.com/kb1751

Resolved Issues
VMware
• Backup jobs may fail with the error "ChannelError: ConnectionReset"
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Re: ChannelError:ConnectionReset

Veeam Logoby foggy » Wed Oct 07, 2015 3:51 pm

Such issues can have different nature, though report similar error message. That's why it is always recommended to investigate more closely through support.
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[MERGED] ChannelError: ConnectionReset

Veeam Logoby rikH » Thu Jun 30, 2016 12:20 pm

I had a couple of backup jobs fail with the following error message. Processing VMXXX Error: ChannelError: ConnectionReset
They did however succeed on the retry.

Can anybody explain what channel error is. For example does it mean I have had a network or SAN disturbance or is it a general message that makes it unclear to whatever the cause is? I don't have a history of these messages and the backups completed ok in the retry but I wondered if I can glean any clues here for things to proactively to check.
I have searched on this but can't say I found a real clear indication of what it is.
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Re: ChannelError: ConnectionReset

Veeam Logoby Vitaliy S. » Thu Jun 30, 2016 12:30 pm

It's hard to say what this error refers to without seeing additional debug logs. Please open a support case and let our team assist you with the required logs review. Once you do this, please post your case ID for future reference.
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