compatibility Veeam - VMware Fault Tolerance

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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby tikitiboo » Mon Mar 10, 2014 9:20 am

thanks, you mean veeam support?

Thanks
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby v.Eremin » Mon Mar 10, 2014 9:24 am

Yes, that is what Alexander meant. You can open a support case and provide required logs by going to:

http://cp.veeam.com/

Thanks.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby JuA » Thu Apr 23, 2015 12:12 pm

Same kind of issue :

On a B&R v8 SP1 server, some VMs which has previously FT enabled are steel seen as FT by veeam. How to explain the Veeam server that FT is disabled ? Tried to click "recalculate", to restart the service, to make a snapshot by-hand, ...
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby foggy » Thu Apr 23, 2015 12:34 pm

Julien, have you tried to rescan virtual infrastructure?
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby JuA » Thu Apr 23, 2015 1:58 pm

Yes, they tried this too.

Error in my initial message : It's a BR server v7 Patch4.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby Vitaliy S. » Mon Apr 27, 2015 10:00 am

Not sure if it will work or not, try to enable and disable FT one again on the source VM. If it doesn't help, then open a support ticket with our technical team.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby foggy » Tue Apr 28, 2015 12:14 pm 1 person likes this post

Btw, along with support for vSphere 6, Veeam B&R v8 Update 2 enables backup of FT VMs:

Support for Fault Tolerant VMs (FT VMs) for backups and replicas. VMs with Fault Tolerance enabled can now be backed up and replicated. Legacy Fault Tolerant VMs must have Fault Tolerance re-enabled after vSphere 6 upgrade using vSphere Web Client to enable this capability.
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FT VM Backup not reconising vSphere version

Veeam Logoby shaithis » Tue Aug 30, 2016 8:37 am

Code: Select all
30/08/2016 07:21:16 :: Task failed. Error: Cannot process Online Services (vm-20701): unsupported fault tolerance version (vSphere 6 or later required)


This is on a fully patched vSphere 6.0 install......if I edit the vCenter in Veeam, it even produces the line: VMware vCenter Server 6.0.0 build-3634793

The VM is a Ubuntu 16.04 Server, with no GUI and I have tried both the VMWare VM Tools and Open VM Tools, both give the same issue.....
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby v.Eremin » Tue Aug 30, 2016 10:02 am

Have you tried to re-enable Fault Tolerance after upgrading to vSphere 6.0? Thanks.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby shaithis » Tue Aug 30, 2016 10:14 am

Yes, I have fully disabled and re-enabled FT a number of times.

The odd thing is that this was working fine, although a lot of maintenance happened on the same day.......

1. Ubuntu upgraded from 12.x to 16.04
2. Veeam updated to 9 U2
3. vCenter certs replaced with Microsoft CA > VMCA generated certs

Point 3 did cause some issues, although AFAIK, these are all now resolved.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby v.Eremin » Tue Aug 30, 2016 10:23 am

Then, it's time to reach our support team and let them confirm your environment. Thanks.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby omerlin98000 » Wed Nov 23, 2016 5:05 pm

Hello all.

Old post but same problem here.
Upgraded yesterday from vCenter 5.5U3 Windows to VCSA appliance v6.0U2 successfully with VMware migration tool (but my ESXi are still 5.5U3).
Upgraded today from Veeam B&R 9.0 to 9.5 (no problem).

Trying to add my two FT VM in a backup job leads me to an error message:
Cannot add VMs with unsupported fault tolerance version.
Only VMs created with vSphere 6 or later is supported.

Tried to remove and re-enable FT doesn't help.
Of course, these two VMs were created with older vSphere... but what can I do?
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby foggy » Thu Nov 24, 2016 2:12 pm

Olivier, please contact technical support for assistance.
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby omerlin98000 » Wed Nov 30, 2016 1:27 pm

Opened case #01990468, I'll keep you informed!
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Re: compatibility Veeam - VMware Fault Tolerance

Veeam Logoby omerlin98000 » Thu Dec 01, 2016 8:35 am

Hello all.

The final technical answer to my case is that without a snapshot, Veeam cannot backup a VM.
Some posts around this problem are misleading, but even in my vSphere 6.0U2 (but ESXi 5.5U3), I can't do a snapshot (greyed option) through vSphere client.
Also misleading, the Veeam error message "cannot add VM with unsupported FT version" leads to understand that there is a supported version ;)

The only possible solution seems to do a snapshot through other ways (like NetApp storage snapshot), I could try it but not quickly.

I also imagine a way to do it by script, say pre-backup script suspend FT, backup, post-backup script re-enable FT... I will look into that, but no big hope.
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