Discussions specific to the VMware vSphere hypervisor
devzero
Influencer
Posts: 15
Liked: never
Joined: Dec 07, 2011 9:05 pm
Full Name: rolandk
Contact:

Error: Client error: Banks pool is suspended

Post by devzero » Dec 13, 2011 4:52 pm

I`m testing Veeam v6 with vSphere4.x. The vSphere Server is at a remote location and did not yet receive all recent vSphere upgrades.

Any clues what`s going wrong here?

http://minus.com/#!/mbcqTbjMO8/1

I have difficulties interpreting the error message (what is a banks pool?) and did not find anything via google or by searching the forum.

thanks in advance!

regards
Roland

tsightler
Veeam Software
Posts: 5194
Liked: 2077 times
Joined: Jun 05, 2009 12:57 pm
Full Name: Tom Sightler
Contact:

Re: Error: Client error: Banks pool is suspended

Post by tsightler » Dec 13, 2011 5:27 pm

Difficult to tell from a screenshot, but I believe that "banks pool" refers to an internal structure within the Veeam backup file format. I don't really think that is the problem, more of a symptom. The initial warning "timed out waiting for all VDDK disk to close" would imply some type of issue, perhaps a communications issue. Where exactly is the Veeam server, proxy, and repository in relation to the data you are attempting to back up?

If there are no obvious issue with WAN bandwidth or server placement then you should probably run this one through support.

devzero
Influencer
Posts: 15
Liked: never
Joined: Dec 07, 2011 9:05 pm
Full Name: rolandk
Contact:

Re: Error: Client error: Banks pool is suspended

Post by devzero » Dec 13, 2011 5:33 pm

the esx server, the backup proxy and the backup repository is at the remote location, and the veeam server is at the local location.
as far as i know, there are no firewall rules in place. furthermore, the backup worked sometimes, so this problem cannot be reproduced 100%.

Gostev
Veeam Software
Posts: 22991
Liked: 2888 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Error: Client error: Banks pool is suspended

Post by Gostev » Dec 13, 2011 6:25 pm

Hi Roland, what is your support case number for this? Devs want to see the debug logs. Thanks.

devzero
Influencer
Posts: 15
Liked: never
Joined: Dec 07, 2011 9:05 pm
Full Name: rolandk
Contact:

Re: Error: Client error: Banks pool is suspended

Post by devzero » Dec 13, 2011 7:42 pm

we have not bought v6 yet, but if it`s ok with the trial, then i will open an SR tomorrow. thanks.

Vitaliy S.
Veeam Software
Posts: 21536
Liked: 1281 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error: Client error: Banks pool is suspended

Post by Vitaliy S. » Dec 13, 2011 7:57 pm

Yes, any customer who is on the official trial license period is eligible for support.

devzero
Influencer
Posts: 15
Liked: never
Joined: Dec 07, 2011 9:05 pm
Full Name: rolandk
Contact:

Re: Error: Client error: Banks pool is suspended

Post by devzero » Feb 01, 2012 4:25 pm

i have submitted SR ID#5170206 for this today

lra_tue
Lurker
Posts: 1
Liked: never
Joined: Feb 10, 2011 1:47 pm
Full Name: T.Mack
Contact:

Re: Error: Client error: Banks pool is suspended

Post by lra_tue » Feb 08, 2012 10:11 am

We have exactly the same problem here, using vSphere 5 and VEEAM 6.
We're using a VM as "Backup Proxy" in "Virtual Appliance"-Mode and VEEAM Backup & Replication on a Hardware Machine.

Is there any solution yet?

Regards,
Tobias

foggy
Veeam Software
Posts: 16832
Liked: 1361 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Client error: Banks pool is suspended

Post by foggy » Feb 08, 2012 1:04 pm

Tobias, according to the OP's support case, the issue has not been resolved yet (besides, the case related e-mail thread is in German so I don't have any idea what it is all about :)). I would suggest to create your own case to be able to help support to find a resolution. Thanks.

MB-NS
Enthusiast
Posts: 41
Liked: never
Joined: Apr 01, 2009 10:18 am
Contact:

Re: Error: Client error: Banks pool is suspended

Post by MB-NS » Feb 27, 2013 6:22 pm

Hello,

same here, Veeam 6.5, vSphere 5.1.

I would be interested in the result of the support case, if there is any.

Thanks

tsightler
Veeam Software
Posts: 5194
Liked: 2077 times
Joined: Jun 05, 2009 12:57 pm
Full Name: Tom Sightler
Contact:

Re: Error: Client error: Banks pool is suspended

Post by tsightler » Feb 27, 2013 6:32 pm

How big is your backup job, how much memory is on your proxy and repository server, and what block sizes are you using (Local, LAN, WAN)?

baa
Novice
Posts: 9
Liked: never
Joined: May 15, 2012 7:16 am
Full Name: Albert
Contact:

Re: Error: Client error: Banks pool is suspended

Post by baa » Sep 18, 2013 7:33 am

Good day! Just have similar error:
"Removing VM snapshot. Timed out waiting for all VDDK disks to close. Error: Client error: Banks pool is suspended." vSphere 4.1, Veeam 6.5, a repository on a physical machine. Is there a solution?

v.Eremin
Veeam Software
Posts: 15140
Liked: 1141 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Error: Client error: Banks pool is suspended

Post by v.Eremin » Sep 18, 2013 7:36 am

Hi, Albert. The abovementioned questions can be applied to your case, as well.
How big is your backup job, how much memory is on your proxy and repository server, and what block sizes are you using (Local, LAN, WAN)?

baa
Novice
Posts: 9
Liked: never
Joined: May 15, 2012 7:16 am
Full Name: Albert
Contact:

Re: Error: Client error: Banks pool is suspended

Post by baa » Sep 18, 2013 7:56 am

VM (backup job) - 281 gb (sum all vhd)
repository server (physical) - free 1,5 Tb (1,6Tb)
datastore - free 115 gb (capacity 408 gb )
block sizes - Local


p.s.:It appears that the files were from snapshots. How to make a consolidation?

v.Eremin
Veeam Software
Posts: 15140
Liked: 1141 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Error: Client error: Banks pool is suspended

Post by v.Eremin » Sep 18, 2013 8:01 am

Ok, and what about RAM memory allocated to both backup repository and proxy? Thanks.

Post Reply

Who is online

Users browsing this forum: enrique.frisoli, jrbaumann and 27 guests