Discussions specific to the VMware vSphere hypervisor
Post Reply
biolippe
Novice
Posts: 7
Liked: never
Joined: Jun 27, 2017 12:40 pm
Full Name: Christoph
Contact:

Error during Backup Job Case ID 02192820

Post by biolippe » Jun 27, 2017 12:43 pm

Hi all,

one of my backup Jobs is not working anymore. Im getting this erros:

27.06.2017 04:55:31 :: Full backup file merge failed Error: ChannelError: ConnectionReset
27.06.2017 12:07:05 :: Error: ChannelError: ConnectionReset

The Job contains large VMs with indexing. Forever incremental for 31 days. Issue is already reported to veeam Support but they dont't call back. Job doesn't work since 17th June. It's getting critical.

Thanks for tips.

Vitaliy S.
Product Manager
Posts: 23230
Liked: 1611 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error during Backup Job

Post by Vitaliy S. » Jun 27, 2017 12:53 pm

Please include your support case ID, so that I could check why there was no communication from the engineer.

biolippe
Novice
Posts: 7
Liked: never
Joined: Jun 27, 2017 12:40 pm
Full Name: Christoph
Contact:

Re: Error during Backup Job Case ID 02192820

Post by biolippe » Jun 27, 2017 12:57 pm

Sorry, I forgot that.

Case ID 02192820

Vitaliy S.
Product Manager
Posts: 23230
Liked: 1611 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error during Backup Job Case ID 02192820

Post by Vitaliy S. » Jun 27, 2017 1:53 pm

Christoph, based on the ticket I see that you're communicating with our support engineer, so they did call back. Unfortunately, I do not understand what you're discussing there, since everything is in German :) Please continue working with our engineer, as logs review is the only way to investigate and resolve that issue.

biolippe
Novice
Posts: 7
Liked: never
Joined: Jun 27, 2017 12:40 pm
Full Name: Christoph
Contact:

Re: Error during Backup Job Case ID 02192820

Post by biolippe » Jun 27, 2017 2:21 pm

The engineer called me only one time last week.

Vitaliy S.
Product Manager
Posts: 23230
Liked: 1611 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error during Backup Job Case ID 02192820

Post by Vitaliy S. » Jun 28, 2017 10:49 am

Feel free to set a higher severity or request another call back, since these types of issues cannot be troubleshooted via forums without seeing full log files.

biolippe
Novice
Posts: 7
Liked: never
Joined: Jun 27, 2017 12:40 pm
Full Name: Christoph
Contact:

Re: Error during Backup Job Case ID 02192820

Post by biolippe » Jun 29, 2017 3:29 pm

Support told me to start with a new backup chain because the current one seems to be incomplete. Good that we just added storage the Server. I hope the merge in 30 days will work then.

veremin
Product Manager
Posts: 17075
Liked: 1475 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Error during Backup Job Case ID 02192820

Post by veremin » Jun 30, 2017 8:23 am

Hmm, but what was the reason of chain incompletion? I'm wondering because starting backup chain anew would solve most of the problems, but the root cause will never be found.

Unfortunately, the case is not in English, so I cannot make sense of it; might be a time to escalate the ticket.

Thanks.

biolippe
Novice
Posts: 7
Liked: never
Joined: Jun 27, 2017 12:40 pm
Full Name: Christoph
Contact:

Re: Error during Backup Job Case ID 02192820

Post by biolippe » Jun 30, 2017 10:55 am

Support didn't tell me the reason of incompletion.

veremin
Product Manager
Posts: 17075
Liked: 1475 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Error during Backup Job Case ID 02192820

Post by veremin » Jun 30, 2017 11:38 am

If I were you, I would probably dig deeper into this, as otherwise the original cause would not be identified and initial issue could potentially re-appear. Might be worth escalating the case.

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 12 guests