Error: VDDK error: 14009 (The server refused connection). Value: 0x00000000000036b9 Failed to upload disk. Skipped argum

[dgyoo]

hello. Error messages appear on some virtual machines during VM backup.
Anyone have this experience?

2022-05-30 오후 3:20:05 :: Processing PPDAWORKSEDU01 Error: VDDK error: 14009 (The server refused connection). Value: 0x00000000000036b9
Failed to upload disk. Skipped arguments: [vddkConnSpec>];
Agent failed to process method {DataTransfer.SyncDisk}.
Exception from server: VDDK error: 14009 (The server refused connection). Value: 0x00000000000036b9
Unable to retrieve next block transmission command. Number of already processed blocks: [11015].
Failed to download disk 'PPDAWORKSEDU01-flat.vmdk'.

[PetrM]

Hi Karl,

Please provide a support case ID as requested when you create a new topic about technical issue. As explained there, we cannot troubleshoot technical issues over the forum posts. All posts about technical issues without case ID will be deleted by forum moderator eventually. You can also upload debug logs for our support as per the instruction of this KB.

Thanks!

[dgyoo]

hi nice meet you PetrM

Delivered as requested Case Number

Case #05450666 — vm backup failed

[Costy]

Hello,

Was there a solution/fix for this error?
I have the same, Case #07129110, it started with some jobs/VMs and now almost all show same error.
I need to give client some clear instructions on how to fix it on their side. ESXi 7.0.3

Thanks,

[PetrM]

Hello,

You may try another proxy in HotAdd mode but I recommend working on your case with the support team. The error above is generic and there are no guarantees that the solution that worked in one case will be helpful in your situation.

Thanks!