Discussions specific to the VMware vSphere hypervisor
Post Reply
Chrispy
Novice
Posts: 3
Liked: never
Joined: Nov 18, 2013 8:36 am
Contact:

Exchange backup hangs when application processing enabled.

Post by Chrispy »

We have been experiencing this issue since September. When enable application-aware image processing is enabled, the backup jobs hangs on the message "Waiting for backup infrastructure resources availability".

If we disable this, the job completes fine.

Exchange 2010 Version 14.2 (Build 247.5)

Latest version of Veeam.

foggy
Veeam Software
Posts: 19285
Liked: 1743 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Exchange backup hangs when application processing enable

Post by foggy »

Actually I'm quite confused. Application-aware image processing does not affect selection of resources involved in VM processing in any way, while the message you're seeing is typical to proxy server/backup repository availability issues (e.g. no proxy servers available for processing). Do you have available proxy slots at the time when the job runs with AAIP is enabled? Have you contacted support with this?

Chrispy
Novice
Posts: 3
Liked: never
Joined: Nov 18, 2013 8:36 am
Contact:

Re: Exchange backup hangs when application processing enable

Post by Chrispy »

The job runs fine without aap enabled. This has been tried with two different proxy servers. The strange thing is this also happens to our second Exchange server located at our DR site (I have tried two different proxies with this server also).

veremin
Product Manager
Posts: 17777
Liked: 1628 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Exchange backup hangs when application processing enable

Post by veremin »

Providing the issue is reproducible, you'd better contact support team with it, as it's hard to speculate regarding the potential causes without seeing logs and actual infrastructure. Anyway, the whole behavior is strange, indeed, since the shouldn't be any correlation between AAIP option and resource availability.

Thanks.

Chrispy
Novice
Posts: 3
Liked: never
Joined: Nov 18, 2013 8:36 am
Contact:

Re: Exchange backup hangs when application processing enable

Post by Chrispy »

Have just had a tech take a look. He was as baffled as I am and has escalated.

veremin
Product Manager
Posts: 17777
Liked: 1628 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Exchange backup hangs when application processing enable

Post by veremin »

It will be appreciated if you post your ticket number here, so that, we can follow the case. Thanks.

Post Reply

Who is online

Users browsing this forum: Carlos.Gomes and 16 guests