Failed to Index with Indexing Disabled

[ChuckS42]

Here's an odd one. I recently turned off guest indexing for my backup jobs. Since then one VM has been giving me a warning for failing to index the guest OS. The error is:

"Failed to index guest file system. STDERR: SCP sudo STDERR: SCP : STDERR: SCP no tty present and no askpass program specified STDERR: SCP "

The VM in question is a small Linux appliance. Any ideas?

[foggy]

Chuck, how have you turned indexing off? Have you just cleared the 'Enable guest file system indexing' check box at the Guest Processing step of the job wizard? Have you contacted support with this?

[ChuckS42]

Yes, just unchecked that box. No, I haven't yet contacted support; seemed a bit trivial.

[foggy]

Please open a case, since logs review is required. There were similar issues in v8, however all were addressed in the latest v9.

[hyvokar]

Hi!
(ticket # 01675860 )


I just upgraded from v8 to v9.
After upgrading I started to get errors from my Linux vm backup:

Failed to index guest file system. STDERR: SCP sudo: sorry, you must have a tty to run sudo

The funny thing is, I dont want to do guest file system indexing and for that I have had that option deselected in guest processing tab.

[Gostev]

Hi. Do you have application-aware processing enabled? This will also result in guest logon attempts. You can disable it in the advanced settings on the same step for this specific VM. Regardless, the actual error message is misleading, so at least this is a bug for sure. Thanks!

[hyvokar]

HI!

Yes, I have aaip enabled. Any idea why this worked with v8, but started giving me errors after upgrade?
I will disable aaip on monday.

[alanbolte]

I would guess it has something to do with our implementation of transaction log backup for Oracle on Linux, but I'm not sure.

[Gostev]

Correct, most likely this is the reason.

[eneko.anorga]

Hi,

we solved this issue by checking in oracle credentials under "Non-root account":

Elevate specified account to root
Add account to sudoers file automatically

After running the job you will notice that the next 2 lines are added to "/etc/sudoers" file:

Defaults:oracle !requiretty
oracle ALL=(root) NOPASSWD: ALL

Later, there will not be more warnings and it is safe to uncheck the option "Add account to sudoers file automatically".

Hope this will help

[dmelick]

On one of my SLES 12 SP2 VMs I am getting a warning with the details: "Failed to index guest file system. Channel was closed." I have other similar Suse Vms running in the environment but this server is the only one getting the warning. In the backup job I do not have Enable guest file system indexing checked so I am not sure where this error is coming from. The application-aware processing is enabled but only for SQL. When the server was first created it was backing up fine but recently have been getting this warning. Has anyone else experienced this?

[PTide]

Hi and welcome to the community,

Considering that you do not have (and never had, I guess) indexing enabled, at least the error message is wrong and should be corrected. Also there must be a reason for the message to appear. Please contact our support team and post you case ID.

Thanks