FEATURE REQUEST: Unable to start FLR helper appliance

VMware specific discussions

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby foggy » Mon Jan 16, 2017 4:40 pm

I have QA engineer looking into this, will get back once I have any definitive info.
foggy
Veeam Software
 
Posts: 15087
Liked: 1110 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby foggy » Wed Jan 18, 2017 4:55 pm 1 person likes this post

Stanislav, there're actually two timeouts: sessionTimeout you've changed previously handles inactive browser session duration, while there's another one that controls backup mount itself and can be changed via the HKLM\SOFTWARE\Veeam\Veeam Backup Reporting\UserSessionTimeout registry value (in minutes) on Enterprise Manager server.
foggy
Veeam Software
 
Posts: 15087
Liked: 1110 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby slaburda » Thu Jan 19, 2017 2:02 pm

Hi foggy,
thank you. Is this correct setting? Is the type of registry value String or DWORD? Reboot server?
[HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup Reporting]
"UserSessionTimeout"="30"

Thank you
Stanislav
slaburda
Influencer
 
Posts: 23
Liked: 1 time
Joined: Fri Apr 08, 2011 1:24 pm
Location: Prague
Full Name: Stanislav Laburda

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby foggy » Thu Jan 19, 2017 3:47 pm

Yes, the setting is DWORD. Restart the Enterprise Manager service for it to take effect.
foggy
Veeam Software
 
Posts: 15087
Liked: 1110 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby slaburda » Thu Jan 19, 2017 6:06 pm

I set timeout to 120 min (in hexa 78), restart EM server but appliance was unmounted after 33 min.
[HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup Reporting]
"UserSessionTimeout"=dword:00000078

GUI timeout is OK. I changed it to 480 min and GUI does not logout.

Any idea what can be wrong?
thanks
Stanislav
slaburda
Influencer
 
Posts: 23
Liked: 1 time
Joined: Fri Apr 08, 2011 1:24 pm
Location: Prague
Full Name: Stanislav Laburda

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby foggy » Fri Jan 27, 2017 10:57 am

Could you please also check the following value in configuration file: <add key="cacheTimeout" value="63"/>?
foggy
Veeam Software
 
Posts: 15087
Liked: 1110 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby slaburda » Fri Jan 27, 2017 1:31 pm

I have this velue:
<appSettings>
<add key="BES-host" value="127.0.0.1"/>
<add key="BES-port" value="888"/>
<add key="cacheTimeout" value="30"/>
<add key="sessionTimeout" value="480"/>
<add key="requestTimeout" value="900"/>
<add key="enableVcRegistration" value="0"/>
<add key="appVersion" value="9.5.0.0"/>
<add key="logFileName" value="Veeam.WebApp.log"/>
<add key="loginAttemtNumber" value="10"/>
<add key="loginLockTimeoutMinutes" value="10"/>
<add key="vs:EnableBrowserLink" value="false"/>
</appSettings>
slaburda
Influencer
 
Posts: 23
Liked: 1 time
Joined: Fri Apr 08, 2011 1:24 pm
Location: Prague
Full Name: Stanislav Laburda

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby foggy » Fri Jan 27, 2017 1:34 pm

slaburda wrote: <add key="cacheTimeout" value="30"/>

This is why it unmounts after 33 min. Try to set it to a higher value.
foggy
Veeam Software
 
Posts: 15087
Liked: 1110 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: FEATURE REQUEST: Unable to start FLR helper appliance

Veeam Logoby slaburda » Fri Jan 27, 2017 1:41 pm

I will try it. Thank you.
slaburda
Influencer
 
Posts: 23
Liked: 1 time
Joined: Fri Apr 08, 2011 1:24 pm
Location: Prague
Full Name: Stanislav Laburda

Previous

Return to VMware vSphere



Who is online

Users browsing this forum: No registered users and 40 guests