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fdizone
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File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 2:53 pm

I am getting Veeam setup and configured, and I am testing file level restores. I have vSphere 4, and when I try to restore some files from my file server, I get "The file cannot be accessed by the system." However, it seems to only be on my file shares. The rest of the server, I can access the file just fine.

What am I doing wrong?

Vitaliy S.
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Re: File cannot be accessed by the system

Post by Vitaliy S. » Jul 23, 2012 3:46 pm

Hi Matthew,

Are you trying to access file shares that are hosted on this server? Does the user account initiated a FLR operation have access to these shares?

Thanks!

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 4:48 pm

The server, filesvr01, has 4 folders on the D: drive that are shared out for users to use. I am trying to do a FLR on those folders. I am logged into the Veeam server as administrator, and the backup runs with administrator user. There should be no difference between these folders and the rest.

I also don't understand why the C and D drives in Veeam do not match the actual drives on the server. The C drive in Veeam only has Boot and System Volume Info folders, and the D drive shows Windows OS folders. That is not at all like the actual server.I also noticed that not all the data is there.

This server did have DFS setup, but is currently disabled. Would this mess stuff up? I notice the shares I am after are under a folder "DFSRoots", but they are not that way on the server.

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 5:04 pm

Ok, looked at some more. Veeam didn't copy my D: drive at all. And Veeam shows my C: as D: drive, and I have no idea what Veeam is showing for the C: drive. Consider me confused.

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 5:25 pm

There is nothing in my backup job excluding the D: drive. :?:

Vitaliy S.
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Re: File cannot be accessed by the system

Post by Vitaliy S. » Jul 23, 2012 7:12 pm

fdizone wrote:I also don't understand why the C and D drives in Veeam do not match the actual drives on the server.
There is an existing topic regarding this behavior, please look it through: C drive backup up to D in the recovery

Ok, so you didn't exclude D drive from the backup job, right? What is the type of the disk you're trying to restore files from?

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 7:28 pm

I did not exclude anything, and the c: in Veeam seems to be showing the hidden Windows files referenced in your link. I'll see if I can hunt that release note down. I'm not sure of your last question. We have a SAN that the VMs are on, and the backup server is just SCSI drives.

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 7:35 pm

Also note, I am using Veeam 6.1.

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 7:37 pm

So it's a known issue...I found that in the release notes. But no fix?

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 7:46 pm

The problem is, I don't see anything from my D drive at all. However, I know it's backing it up because of the size of the backup. 800+ GB. So where are my files!?

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Re: File cannot be accessed by the system

Post by Vitaliy S. » Jul 23, 2012 7:54 pm

Please verify that the file server disk meets the following requirements. Also try using "Other OS" file level restore wizard to see if it resolves your issue or not.

fdizone
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Re: File cannot be accessed by the system

Post by fdizone » Jul 23, 2012 8:02 pm

Ah, thank you! Found the problem. For some reason the D drive is a spanned volume (thus dynamic). Guess I better get that fixed.

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Re: File cannot be accessed by the system

Post by skrbnik » Nov 12, 2015 8:15 am 1 person likes this post

Hello,

we have recently run into similar situation, where we were unable to Restore Guest files (Windows) and were getting same error.

In our case the problem was that we were trying to restore files from deduplicated volumes and our Veeam Backup Server did not have the Role installed. After installing it we were good to go ;)

Ref.:
http://arstechnica.com/civis//viewtopic.php?t=1250679

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