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jja
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Give consultant access to create tickets for us

Post by jja » May 08, 2017 1:10 pm

Hi!

We have a consultant helping us with veeam.
He needs to create a support case, but he's unable to create a ticket on our behalf.
Is it possible for him to get access to create tickets for us?

He's the person that's going to follow up on the case, so if I create the case, I'm "stuck" with it.

-Jannis

veremin
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Re: Give consultant access to create tickets for us

Post by veremin » May 08, 2017 2:53 pm

I cannot think of anything besides sharing support portal credentials with him, but probably either your sales representative or the support engineer (you've worked with previously) might have a better solution. Thanks.

jmmarton
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Re: Give consultant access to create tickets for us

Post by jmmarton » May 08, 2017 5:59 pm 2 people like this post

You can define the consultant as a case administrator so that he can open tickets on your behalf.

https://www.veeam.com/kb2211

Joe

jja
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Re: Give consultant access to create tickets for us

Post by jja » May 10, 2017 6:24 am

Thanks!

-Jannis

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