Guest File Restore Error

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Guest File Restore Error

Veeam Logoby ignesingram » Fri Apr 15, 2016 8:40 am

A customer is running V9 B & R U1.

I am trying to perform a restore using the Guest Files (Windows) option.
I am able to browse the server and select the file for restore.

I select the file, click Overwrite then an error appears.

Invalid URl: The hostname could not be parsed.

This happens to all files on all VMs.
It is running on vSphere 5.1.

I am able to copy it out using that option.

I have opened Case 01764227.

Any suggestions in the meantime?

Thanks.
ignesingram
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Re: Guest File Restore Error

Veeam Logoby PTide » Fri Apr 15, 2016 9:45 am

Hi,

Do you have any special characters (exclamation mark for examlpe) somewhere in the username/hostname?

Thank you.
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Re: Guest File Restore Error

Veeam Logoby ignesingram » Fri Apr 15, 2016 11:06 am

Where do I check the user name being used for the restore?

Cheers.
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Re: Guest File Restore Error

Veeam Logoby PTide » Fri Apr 15, 2016 11:59 am

The account that you used to start the Veeam Backup & Replication console.
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Re: Guest File Restore Error

Veeam Logoby ignesingram » Fri Apr 15, 2016 12:30 pm

That account contains there characters '~' '@' '%' '^'
Hostname is standard letters and numbers.
ignesingram
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Re: Guest File Restore Error

Veeam Logoby PTide » Fri Apr 15, 2016 12:36 pm

That's a bug, please keep working with support team.
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Re: Guest File Restore Error

Veeam Logoby ignesingram » Fri Apr 15, 2016 12:46 pm

I have used the same password in a lab environment but writing to vSphere 6 with no issues.

I will await a response from support.

Thanks.
ignesingram
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Re: Guest File Restore Error

Veeam Logoby dood » Tue Jul 05, 2016 9:12 am

Hi',

Same error here, did you get an answer ?
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Re: Guest File Restore Error

Veeam Logoby v.Eremin » Tue Jul 05, 2016 10:08 am

There were several issues the OP run into. Different actions were taken by support engineer including db modification and adding VB&R server as a managed server (localhost) and choosing it as a mount server afterwards.

Those steps are not necessarily applicable to your scenario. Thus, you'd better open your own case.

Thanks.
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