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dcampregher
Service Provider
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Full Name: Diogo Campregher
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Helper Appliance freeze and timeout

Post by dcampregher » May 21, 2019 6:55 pm

Hi!

I'm facing an issue with the Helper Appliance mode for one customer. When the Helper Appliance start so it stay for 10 minutes one the:
"mount-sysfs.sh" whithout response on the IP address was configured, and does down beacuse the time out.

The ESXi VMkernel and the VBR Mount Service are in the same L2+L3 network and the Datastore NFS was mounted and working in the ESXi.
No local firewall, no AV software, no DNS errors. Any idea ?

The case ID is: 03570514.

foggy
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Re: Helper Appliance freeze and timeout

Post by foggy » May 24, 2019 12:16 pm

Hi Diogo, how frequently do you see this behavior? One of the reasons might be DHCP-related, so running the same operation next time or using a static address succeeds.

dcampregher
Service Provider
Posts: 135
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Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
Contact:

Re: Helper Appliance freeze and timeout

Post by dcampregher » May 24, 2019 12:22 pm

Never worked for this customer. I use the static IP address.

foggy
Veeam Software
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Re: Helper Appliance freeze and timeout

Post by foggy » May 24, 2019 12:30 pm

Ok, I can see you're working with our engineers on this, let's see what they could come up with.

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