Hot Add is not supported for this disk on 1 server only

[steelite_matt]

Hi,

We have just started to virtualise our server environment, and are currently backing up 10 virtual machines using VEEAM 6.0.0.181 (64bit).

1 of these is coming up with a warning saying that "Hot add is not supported for this disk, failing over to network mode..."

I have had a look at this KB article http://www.veeam.com/kb_articles.html/KB1054 and none of them seem to apply (another server on the same LUN is backing up fine).

Is there anyway to narrow down which of the VM disks are causing the issue and how to resolve it? The VM is running an SQL database but another server which is doing the same is backing up fine....

Many thanks for your help.

Matt

[absent]

Hello Matt,

The thing is that following error "Hot add is not supported for this disk, failing over to network mode..." doesn't point to cause of the issue since failover is turning on. I can suggest you for test purpose to disable "failover to network" mode for Proxy server, re-run the job and take a look on updated logs.

Thanks

[steelite_matt]

Hi absent, where abouts is that option?

I've tried to set up a new separate job as a test but can't find it anywhere?

Many thanks

Matt

[steelite_matt]

Always the blooming way, just found it! Thanks.

[steelite_matt]

OK actually have a full error now:

*EDIT*

Not sure if this is any more helpful though (the error stops at ":").

It seems to be suggesting that there is a permissions error, however we have other servers on the same LUN / Volume backing up without error via the same job..)

Thanks

Matt

[Vitaliy S.]

Hi Matt, kindly ask you not to post log snippets as it is requested by our forum rules when you click New Topic. In order to get an assistance with the technical issue which requires logs investigation, please contact our support team directly. Thanks!

[steelite_matt]

OH ok, sorry.

[Helqasem]

Just a thought but is the in guest virtual disk configured as IDE not SCSI?

[steelite_matt]

Hi Helqasem, yep that was it. Just logged in update the thread and you'd beat me to it.

Thanks for the reply.