Instant VM Recovery stuck "Dismounting"

[brian.mathis]

Hi there,

After testing Instant VM Recovery from Hyper-V to vSphere I'm now stuck with a "running" process with status "Dismounting..."
I have read Veeam Support can fix the issue in the DB.

My problem though is that I'm running Veeam B&R in my Lab using NFR license -> no support -> no support case

Any ideas?

[Mildur]

A NFR license gives you support on best effort.
Try it, it's possible that you get help (if the load is not high on the support department)

[brian.mathis]

Case #04812470 submitted.

Many thanks in advance.......no hurry at all though

[brian.mathis]

hmmm......case was closed

"This is Veeam Support with a system generated courtesy notification. Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically."

Bad luck for me in that case.

[foggy]

Sorry to hear that, Brian. You can try again in some time, maybe the load will be lower. Have you tried to restart the backup server, btw?