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superdevo
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Issue creating SSH private key credentials

Post by superdevo »

Hello,
after upgrading to the latest Veeam version, which includes a new version of Putty, i keep getting an error when trying to create SSH private key credentials.
Veeam keeps saying "Failed to parse the private key file".
I've tried with multiple formats and i have a case open (07275325).

Just wondering if any of you experienced this post upgrade?

David
david.domask
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Re: Issue creating SSH private key credentials

Post by david.domask »

Hi David,

Thank you for sharing the case details and information, and sorry to hear about the difficulties. I've not yet heard of issues about the private key handling, so please continue with the Support Engineer.

Just to confirm, the requirements from our User Guide here are met?
David Domask | Product Management: Principal Analyst
superdevo
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Re: Issue creating SSH private key credentials

Post by superdevo » 1 person likes this post

Yes. The strange thing is that the same exact procedure worked prior to the upgrade. I'll keep working with support
david.domask
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Re: Issue creating SSH private key credentials

Post by david.domask »

Got it, thanks for the sanity check, I just hadn't caught it on the case.

If there are concerns on the direction the case is taking, please reach out to Support Management and explain the situation; they will review the case and assist accordingly.
David Domask | Product Management: Principal Analyst
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