Issue with VeeamZip and Server 2019

[veldthui]

I am using VeeamZip to backup my VM's from ESXi 6.7U2. I am having issues with any VM's that are running and are running Server 2019. They will not back up and fail every time with the error message of

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Processing finished with errors at 26/07/2019 12:43:25 Error: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details. Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef 47, timeout 1800000, snName VEEAM BACKUP TEMPORARY SNAPSHOT, snDescription Please do not delete this snapshot. It is being used by Veeam Backup., memory False, quiesce True

The event log shows

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Warning message on VM on redacted in ha-datacenter: The guest OS has reported an error during quiescing. The error code was: 3 The error message was: Quiesce operation aborted

This happened before I updated to Update 2 as well and is the reason I did update. If I stop the VM from running it backs up fine.

Anyone got any ideas on what is going on? It is happening on any Server 2019 VM on either of my two servers. a HPe DL360 and a Lenovo 3650M5

[Dima P.]

Hello John,

Please install the latest Update 4 as it contains official support for the latest Microsoft platforms such as Windows Server 2019 and Windows 10 May Update. Thank you!

[veldthui]

Sorry I was talking about update 2 on ESXi. The version of Veeam Backup I am using is 9.5.4.2615 Update 4.

[Dima P.]

John,

Sorry for being inaccurate: latest Windows platform support is available in Update 4b. Cheers!

[gkortes]

I have the same problem, ESXI 6.7.0 Update 2 (Build 13006603)
Veeam Backup & Replication 9.5 update 4b Ver. 9.5.4.2866
Windows 2019 1809 (OS Build 17763.652)

What can i do?
Failed to create VM snapshot. Error: CreateSnapshot failed, vmRef 1, timeout 1800000, snName VEEAM BACKUP TEMPORARY SNAPSHOT, snDescription Please do not delete this snapshot. It is being used by Veeam Backup., memory False, quiesce True
Error: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.

Thank you very much
Best regards
Gc

[Gostev]

Try to disable VMware Tools quiescence, since according to the error you posted this is what causing the issue. This is not a Veeam functionality, so we're unable to troubleshoot issues with one.