Issues backing up sophos UTM

VMware specific discussions

Issues backing up sophos UTM

Veeam Logoby sonicasuk » Thu Feb 13, 2014 9:09 am

Case # 00516615

Veeam version 7.0.0.771

I wonder if anyone could help me with this error that i recieve when trying to backup a Sophos UTM Appliance.

Things ive checked \ done so far.

checked the forums and support site for fixes.
Rebooted everything, Vm, ESX host, Veeam backup server.

DNS = is good no issues here am able to resolve the appliance name
Firewall = Ports are open from the backup server to the Vm and the other way around.
Storage = no issues here am able to conntect to the data store and download the .vmx file to my desktop.
Ping = can ping between vm and Veeam backup server both directions. there are no losses when pinging the servers.

I have seen the backup running sometimes it reaches 40% complete and then i recieve the following error :-

13-2-2014 9:40:35 :: Processing SERVERNAME Error: Client error: VDDK error: 10041633552057.NBD_ERR_NETWORK_CONNECT
Exception from server: VDDK error: 10041633552057.NBD_ERR_NETWORK_CONNECT
Unable to retrieve next block transmission command. Number of already processed blocks: [2692].
Failed to perform data backup.

Other times the backup failes without starting with the following message.

SERVERNAME Error: Client error: Cannot get service content. Soap fault. TimeoutDetail: 'connect failed in tcp_connect()', endpoint: 'https://IP address:443/sdk' SOAP connection is not available. Connection ID: [IP ADDRESS]. Failed to create NFC download stream. NFC path: [nfc://conn:IP ADDRESS,nfchost:host-50,stg:datastore-30@SERVERNAME/SERVERNAME.vmx].

Many thanks in advance.

Kind regards

Sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby v.Eremin » Thu Feb 13, 2014 9:27 am

As mentioned in the adjacent thread, sometimes you might get the said error when existing network is unstable. Even though you've checked it already, it might be worth testing network again, this time, verifying all backup connections present in your environment (backup management, backup repository, backup proxy, vcenter, etc.).

Also, I'm wondering what product version you're using.

Thanks.
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Thu Feb 13, 2014 9:38 am

Hi Vladimir,

We are using Veeam version 7.0.0.771 as mentioned above :)

The strange thing is that i have another backup job for the same enviroment and this backup runs without issues.
I will have another look at the network and see if i can find any issues,

Very strange.

Kind regards
sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby v.Eremin » Thu Feb 13, 2014 9:42 am

We are using Veeam version 7.0.0.771

It must have slipped out of my attention. :D

I will have another look at the network and see if i can find any issues,

I believe the support team will be able to confirm your environment and find root cause of the said behavior after analyzing backup logs.

Thanks.
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Thu Feb 13, 2014 9:52 am

No worries it can happen. Time for coffee perhaps :lol:

Thanks for the update ill wait for contact with the support team.

when we resolve this issue ill post the resolution here if any resolution is needed.

Many thanks.

Kind regards
Sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Thu Feb 13, 2014 10:33 am

retried the backup while running a ping to

1) the vm
2) the esx hosts
3) the veeam backup server
4) the vcenter server

backup failes at 40% and the ping carries on with out a problem
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby Vitaliy S. » Sun Feb 16, 2014 1:01 pm

Do you backup this VM in network mode? Have you tried hotadd? Do you see the same issue?
Vitaliy S.
Veeam Software
 
Posts: 19558
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Issues backing up sophos UTM

Veeam Logoby v.Eremin » Sun Feb 16, 2014 9:18 pm

If you're unable to find the root cause of the said behaviour, then, it's a time to open a ticket with our support team, letting them investigate it directly. Thanks.
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Mon Feb 17, 2014 2:54 pm

Hi Gents,

i do have a support case open at this moment and the guys \ girls are looking into the logs.

i havent tried the hot add option, is it possible to give me a little more information over this? ( is this with the different proxy servers that i have selected at the moment automatic selection is selected.)

i did have an issue with one of the esx hosts, this issue has been solved but the issue with the backup still persists.

Many thanks for the reply.

Kind regards
Sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby Vitaliy S. » Mon Feb 17, 2014 3:00 pm

In order to use hotadd backup mode you should have a proxy server on the host that has access to the storage where the VM you're backing up is located. Can you please verify what backup mode is currently used? You can check that by looking at the corresponding backup job session.
Vitaliy S.
Veeam Software
 
Posts: 19558
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Fri Feb 21, 2014 9:21 am

Hi Safaarov,
At this moment we are not using the hotadd option, i was thinking about this option but came to the conclusion that as the other backups from this Esx cluster work perfectly.
however if there is no other way ill install a proxy on the host and see if this helps.

Kind regards
Sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby Vitaliy S. » Fri Feb 21, 2014 1:51 pm

Sonic, please keep us updated on this. BTW, what did you support engineer say after reviewing all log files?
Vitaliy S.
Veeam Software
 
Posts: 19558
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Fri Feb 21, 2014 2:55 pm

Hi,

I have had a Phone conversation with the support engineer today. :D

we looked at quiet a few things
1) config of veeam
2) Proxy config ( no hotadd option at the moment)
3) connection between host and veeam sever
4) jumbo frames off on network adapter.
5) added 1 host as a stand alone host within Veeam ( still didnt work)
6) migrated the guest vm to a different data store.
7) from server a we were able to download the VMWare log, from the UTM we were unable to download the log file, even though both servers reside on the same datastore.

The engineer was very helpful and knowledgable however this issue looks like a new issue. :shock:

"normally we dont see an error message that long "10041633552057.NBD_ERR_NETWORK_CONNECT" so perhaps its a new issue idk. :cry:

However we are not giving up on this one ive mailed my results to the engineer and will see whats next.

I begining to think ( but am not sure) that there may be an issue on the underlying storage, is it possible that the folder on the Lun for server A has different rights to the folder for server B. ( just clutching at straws now :lol)

Ill have a look at the underlying storage to see if i can find anything,

Kind regards
Sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Tue Feb 25, 2014 3:10 pm

Hi all,

well ive just had some feed back from the support team.
It seems that the server is failing at the same block each time, this can indicate that the vmdk is corrupt. if this is so then there is nothing to be done for this server.

An idea i had was to clone the server and try a backup with the clone, if this works then we can be 100% sure that the issue is with VMWare and not Veeam :)

as soon as ive tested this ill post back my results.
Kind regards
Sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Re: Issues backing up sophos UTM

Veeam Logoby sonicasuk » Wed Feb 26, 2014 10:11 am

well i created a clone of the server. which should then create a new VMDK file.

after doing this i created a new backup job and ran it today.

unfortunatly i recieve the same issue, the server gets to about 40% and then failes with the error Error: Client error: VDDK error: 10041633552057.NBD_ERR_NETWORK_CONNECT
Exception from server: VDDK error: 10041633552057.NBD_ERR_NETWORK_CONNECT
Unable to retrieve next block transmission command. Number of already processed blocks: [3598].
Failed to perform data backup.

I have updated my case with the support guys and thought i would post my findings upto now here.

Kind regards
sonic
sonicasuk
Enthusiast
 
Posts: 41
Liked: 1 time
Joined: Fri Nov 16, 2012 8:38 am
Full Name: a

Next

Return to VMware vSphere



Who is online

Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 8 guests