Item Tab missing in Veeam Backup Enterprise Manager

[TomQB]

Hi All,

I installed the Veeam Backup Enterprise Manager on my Backup Server but the "Item" tab is missing.
In VBR I can restore Application Items. This is all working correct. File Restore also works over the Enterprise Manager. But this Item tab is missing.

I have the latest Update 4 installed... (9.5.4.2615)
Any Ideas? Thank you!

[wishr]

Hi TomQB,

Welcome to Veeam Community forums and thanks for posting.

Could you please restart the EM UI and if the tab does not appear share a screenshot of the whole UI along with the EM build number (that can be checked in the "Configuration" --> "About" menu section)?

Thanks in advance,
Fedor

[TomQB]

Hi Fedor,

nope, the tab is still missing. Also after a complete server restart.

Screenshot see: https://ibb.co/q77B3sF

Thanks.

[veremin]

What product edition you're currently at? Thanks!

[TomQB]

Veeam Backup & Replication Enterprise for VMware Perpetual

[wishr]

Hi TomQB,

Just got the info it may be a known bug with the Enterprise edition. Please reach out to our support team directly to confirm you're experiencing the same issue, and get a hotfix (which is already available).

Regards,
Fedor

[TomQB]

Hi Fedor,

yep, just got the hotfix. Problem is solved now.
Thank you for your help!

[MKS]

Hi, this also happened to us
Is this hotfix generally available or do I need to submit a ticket?

[wishr]

Hi Martin,

As of now, we recommend reaching to our support team to obtain it.

Thanks