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EBoucq
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Full Name: Eric Boucq
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job error after upgrading to v11

Post by EBoucq »

Hi,

I just upgraded a Veeam B&R from 9.5 U4 to v11 and my jobs fail now : "failed to synchronize backup reposity details: unexpected end of file has occurred. the following elements are not clised: vbm, backupmeta..."

I rebooted the server after the upgrade but nothing changes.
I also ran a repository scan.
Any idea to avoid opening a ticket ?

Thanks,
Eric

Vitaliy S.
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Re: job error after upgrading to v11

Post by Vitaliy S. »

Hi Eric,

Apart from opening a ticket? Nope ;)

Thanks!

EBoucq
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Re: job error after upgrading to v11

Post by EBoucq »

Hi Vitaliy,

I followed your precious advice and opened a ticket :-)
In the meantime, I noticed the backup repository appears as "unavailable".

When I edit it, it looks like a brand new one (it asks me to populate and next to chose the drive,...). If I continue until the end of the settings, any risk it overwrites what's already on the drive ?

Thanks.

foggy
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Re: job error after upgrading to v11

Post by foggy »

No, it will rescan it instead to display everything you have there in the console.

EBoucq
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Re: job error after upgrading to v11

Post by EBoucq »

Hi Alexander,

Thanks for the reply.
I tried that but the repository remains "unavailable"...I hope I'm not going to lose my backups....

foggy
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Re: job error after upgrading to v11

Post by foggy »

You can try to re-add the repository in Veeam B&R. You wouldn't lose anything as we do not delete backups unless you specifically select the Remove from Disk command or they are deleted according to retention.

SVSDIT
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Re: job error after upgrading to v11

Post by SVSDIT »

@EBOUcq

Just wondering if you found a resolution to this? I currently have a case open with the same problem.

veremin
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Re: job error after upgrading to v11

Post by veremin »

Eric has not provided case number, so, we cannot check whether it's come to any resolution. May you create your own ticket and let support team investigate the issue directly? Thanks!

EBoucq
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Re: job error after upgrading to v11

Post by EBoucq » 1 person likes this post

Hi,

Sorry for the late reply.
The solution was to delete the .vbm files.

Eric

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