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johntnavi
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License Count

Post by johntnavi » Mar 30, 2013 12:46 pm

I ran into a problem this morning with backups failing due to license count. I know I have more than enough licenses but when I went into Backup Infrastructure -- VCenter Servers -- VCenter Server -- I noticed that one of my VCenter Server has multiple copies of the same ESX Hosts? Has anyone run into this? Can I just Delete the hosts?

Vitaliy S.
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Re: License Count

Post by Vitaliy S. » Mar 30, 2013 12:56 pm

Hi John,

Can you please tell me what information you have in the "Help -> License -> Licensed hosts" window?

Thanks!

johntnavi
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Re: License Count

Post by johntnavi » Mar 30, 2013 1:06 pm

I found the problem, when we added the additional licenses I never upgraded the License count, and we bought them 4 months ago. My Bad :-( Although why are there duplicates under the Backup INfrastructure?

Vitaliy S.
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Full Name: Vitaliy Safarov
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Re: License Count

Post by Vitaliy S. » Mar 30, 2013 1:14 pm

It's hard to say what went wrong without seeing full debug logs, most likely you will need a SQL script to clear these records out. Please contact our support team for assistance with this task.

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