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regi
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Linux VM backup error after vSphere 4.1 upgrade

Post by regi » Aug 15, 2010 10:26 pm

Hi

I was running vSphere 4.0 with latest update + Linux VM (VMware tools unmanaged) using Veeam 4.1.1 backup was fine
Since upgrading to vSphere 4.1 + Veeam 4.1.2 i'm having below error only on this Linux VM all other VMs are fine

Can create snapshot of this Linux VM using Vcenter no problem

Creating snapshot CreateSnapshot failed, vmRef "vm-789", timeout "1800000", snName "VEEAM BACKUP TEMPORARY SNAPSHOT", snDescription "Please do not delete this snapshot. It is being used by Veeam Backup.", memory "False", quiesce "True" Cannot create a quiesced snapshot because the (user-supplied) custom prefreeze script in the virtual machine exited with a nonzero return code.

Please help

:D

Vitaliy S.
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by Vitaliy S. » Aug 16, 2010 10:24 am

Hi Regi,

Basically, this error states that snapshot cannot be made with VMware Tools Quiescence enabled. You may consider unchecking this option to make your job work, however, there are plenty of existing topics describing the same issue from other customers, please search the forums for those.

Thanks!

Gostev
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by Gostev » Aug 16, 2010 12:23 pm

Vitaly is correct, VMware fails to create a snapshot here - this has nothing to deal with upgrade... for existing topics about this, search for "user supplied custom prefreeze script" with the forum's search (when it becomes available hmm).

omorin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by omorin » Jan 30, 2013 7:22 am

Bonjour,

I have the same problem, with VBR 6.1.
I can create a quiesced snapshot with my linux VM via VBR, somites yes sometimes no, but directly in the esx console it's 100% ok.
My linux is Ubuntu server with open-vm-tools, my esx 4.0u1.
The question is why snapshots are working fine directly in esx and not via VBR ?

omorin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by omorin » Jan 30, 2013 7:58 am

Ooops, my VBR version is 6.5 and not 6.1...

Vitaliy S.
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by Vitaliy S. » Jan 30, 2013 12:41 pm

omorin wrote:The question is why snapshots are working fine directly in esx and not via VBR ?
Do you also use standalone ESX connection in Veeam backup console or you're using vCenter Server to create snapshots?

omorin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by omorin » Feb 01, 2013 10:47 am

Hi,

Either in console or vcenter.

omorin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by omorin » Feb 01, 2013 3:39 pm

Again this afternoon...
In Veeam:
hdv-phototheque Error 16:32:44 16:32:56 20,0 GB 0,0 KB 0,0 KB 0:00:12 Creating VM snapshot
Error: Cannot create a quiesced snapshot because the create snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine.

In Esx Console :
Create virtual machine snapshot
hdv-phototheque
Completed
root
01/02/2013 16:35:18
01/02/2013 16:35:18
01/02/2013 16:36:31

and...

Remove all snapshots
hdv-phototheque
Completed
root
01/02/2013 16:38:22
01/02/2013 16:38:22
01/02/2013 16:38:23

veremin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by veremin » Feb 01, 2013 3:52 pm

The question Vitaliy was asking is whether you’ve added a standalone ESX(i) host to your VB&R console or added your vCenter server, instead. In other words, when the snapshot is created the communication is established between ESX(i) host and VB&R directly, or there is also a vCenter involved.

Thanks.

omorin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by omorin » Feb 01, 2013 3:56 pm

Ok,

This particular Vm is in a standalone ESX.

veremin
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by veremin » Feb 01, 2013 4:07 pm

Just for the purpose of complete understanding - when you created snapshot of your VM manually using vSphere Client was the "Quiesce guest file system" option enabled?

Thanks.

Vitaliy S.
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Re: Linux VM backup error after vSphere 4.1 upgrade

Post by Vitaliy S. » Feb 03, 2013 11:38 am

Just to follow up with this...Veeam B&R doesn't create the snapshot of your VMs, instead we just send the same API call which vSphere Client does, so technically there is no difference whether you create snapshot through Veeam or via vSphere Client.

Please take a look at similar discussions that might give you a clue on what's going on: http://forums.veeam.com/search.php?st=0 ... +off+I%2FO

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