Discussions specific to the VMware vSphere hypervisor
Post Reply
eric
Enthusiast
Posts: 39
Liked: never
Joined: Jan 01, 2006 1:01 am
Contact:

Migrate-restore failure; failed to decompress

Post by eric » Jan 02, 2014 11:24 pm

Restore/migration failure with an open support ticket, 00496367. This is on an evaluation server so time is of the essence (when isn't it though).
If anyone can help with this it would be appreciated.

The error occurs when attempting to restore/migrate any server from the Backup.
Interestingly Instant Recovery does work, but you cannot copy it to a datastore, it returns the same error.

1/1/2014 8:28:02 PM VM files restore started
1/1/2014 8:31:42 PM File restored: server.vmx
1/1/2014 8:31:47 PM File restored: server.vmxf
1/1/2014 8:31:53 PM File restored: server.nvram
1/1/2014 8:31:58 PM File restored: server.vmdk
1/1/2014 8:39:36 PM Error Failed to restore file: server-flat.vmdk Error: Client error: Failed to decompress LZ4 block: Incorrect decompression result or length (result: '-595015', expected length: '1048576').
Unable to receive file.
An existing connection was forcibly closed by the remote host
Cannot process [restore] command.
1/1/2014 8:39:38 PM VM files restore completed


TYIA,

~eric

Gostev
SVP, Product Management
Posts: 24019
Liked: 3254 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Migrate-restore failure; failed to decompress

Post by Gostev » Jan 03, 2014 12:32 am

The only possible issue I am aware of around Quick Migration can happen for disks larger than 2TB. Is this the case here?

eric
Enthusiast
Posts: 39
Liked: never
Joined: Jan 01, 2006 1:01 am
Contact:

Re: Migrate-restore failure; failed to decompress

Post by eric » Jan 03, 2014 6:39 pm

Nope, the disk is about 60GB with only 12GB of data. I have tried with two different machines.

This ticket was opened on the 27th of December. Still not resolved (or really even worked on) as of the 3rd of January.

When can I expect a technician to work with me to resolve this?

~eric

foggy
Veeam Software
Posts: 17715
Liked: 1481 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Migrate-restore failure; failed to decompress

Post by foggy » Jan 03, 2014 6:53 pm

Eric, if you are not satisfied with how your case is treated, you can ask your engineer to escalate the case to a higher tier. Thanks.

eric
Enthusiast
Posts: 39
Liked: never
Joined: Jan 01, 2006 1:01 am
Contact:

Re: Migrate-restore failure; failed to decompress

Post by eric » Jan 05, 2014 3:07 pm

As an update the restore failure occured on the source host as well as the offsite Backup Copy host.

I deleted the Backup Copy data and job and the original Backup data and job. I then recreated the Backup of this machine and attempted to restore the vm files, vmx and vmdk locally.

Same decompress error. The support ticket has been updated and I have call scheduled with a support technician.

~eric

foggy
Veeam Software
Posts: 17715
Liked: 1481 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Migrate-restore failure; failed to decompress

Post by foggy » Jan 06, 2014 9:16 am

While you're waiting for the call, it is probably worth trying to back up to some other storage and see whether the issue is reproduced. This will allow to eliminate the effect of the underlying storage itself.

Post Reply

Who is online

Users browsing this forum: No registered users and 21 guests