Missing backups from Veeam B&R GUI

[xefil]

Hello to all,

I've opened case #02385904 about an issue I've noticed.
After having removed successfully some restore points that were corrupted, I've rescanned the repo.
Now, on the filesystem I can see all backup files of my VMs, but if I would like to restore them, I'm missing those VMs into the menu:
Backup & Replication -> Backups -> Disk....
The job is here, the content shows me only ONE VM.
If I select properties of this job it shows me in the objects only one vApp and one VM inside, BUT the above window (Files) shows me correctly ALL VM backups with their incremental files (they are one file per VM).
How to relink the files into the job?

Thanks,

Simon

[kimtay]

Hi xefil,

Have you tried running a reescan in your repository?

[foggy]

Hi Simon, how have you removed the backup files from repository?

[xefil]

Hello,

I had a webex session with the support.
The backup chain and the metadata seems corrupted.
The only solution seems to restart with a new backup, leaving the old one aside (until the retention is gone) and call the Tier2 Veeam support in case a restore is needed.
In that case they'll look inside the backups to force restores, if needed.
Rescan, remove+readd, reimport, reimport to new database,... all those tests weren't useful :'(

Thanks to all,

Simon