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yajith
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Full Name: Yajith Dayarathna
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MS-Exchange VSSControl: Failed to freeze guest, wait timeout

Post by yajith » Jan 22, 2014 1:55 pm

Hello,

We are experiencing below error when trying to backup active node in Exchange DAG.
When the backup is done against the passive node, no issues are encountered.

Tests has been performed after adding the VM via vCenter and also from the host directly while anti-virus programs disabled,
but same error is encountered.

--
Unable to release guest. Error: VSSControl: Failed to freeze guest, wait timeout
Error: VSSControl: Failed to freeze guest, wait timeout
--

Current setup is on,

Veeam 7.0.0.715
Exchange 2010

Appreciate any advice to identify and resolve this issue.

Support Case # 00501629

Thanks,
Yajith

foggy
Veeam Software
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Full Name: Alexander Fogelson
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Re: MS-Exchange VSSControl: Failed to freeze guest, wait tim

Post by foggy » Jan 23, 2014 8:36 am

Yajith, have you tried to increase VSS timeouts as suggested in the following KB article?

You may also want to review these hints regarding Exchange 2010 DAG backup, could be useful.

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