No reply frm Sales Email for 2 weeks

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No reply frm Sales Email for 2 weeks

Veeam Logoby Ultra_VM » Sat Apr 23, 2016 12:10 pm

Hi

Im looking for a licence for v7.
We haven't upgraded to 9 but soon plan to.
I have a current support contract but the licence is for v9.

I have emailed sales 3 times over the last 2 weeks and each time I get 10 email read replies but no response from anyone.

Normally I find VEEAM excellent to deal with but this isn't great.

Now my boss gets these emails "SUPPORT EXPIRED [Success] Backup Of xxxxx (7 VMs) and it looks like Im not maintaining my contracts properly.

Please someone help...

:x :x :x :x :x
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Re: No reply frm Sales Email for 2 weeks

Veeam Logoby Gostev » Sat Apr 23, 2016 5:42 pm

Hi, David - I emailed sales team lead for the corresponding region, let me know if you don't hear from our sales on Monday. Thanks!
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Re: No reply frm Sales Email for 2 weeks

Veeam Logoby Ultra_VM » Mon Apr 25, 2016 7:26 am

Thanks Gostev...
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Re: No reply frm Sales Email for 2 weeks

Veeam Logoby Ultra_VM » Thu Apr 28, 2016 6:43 am

Hi.
I had a missed call on Monday but got no reply when I rang back.
If they have my email that's a better option.
Its not like they will be able to give me the .lic file over the phone.
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Re: No reply frm Sales Email for 2 weeks

Veeam Logoby Vitaliy S. » Mon May 02, 2016 4:43 pm

Hi David, I have updated our sales team lead on the preferred way of communication (if you haven't received anything yet). Thanks!
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