No reply frm Sales Email for 2 weeks

[Ultra_VM]

Hi

Im looking for a licence for v7.
We haven't upgraded to 9 but soon plan to.
I have a current support contract but the licence is for v9.

I have emailed sales 3 times over the last 2 weeks and each time I get 10 email read replies but no response from anyone.

Normally I find VEEAM excellent to deal with but this isn't great.

Now my boss gets these emails "SUPPORT EXPIRED [Success] Backup Of xxxxx (7 VMs) and it looks like Im not maintaining my contracts properly.

Please someone help...

[Gostev]

Hi, David - I emailed sales team lead for the corresponding region, let me know if you don't hear from our sales on Monday. Thanks!

[Ultra_VM]

Thanks Gostev...

[Ultra_VM]

Hi.
I had a missed call on Monday but got no reply when I rang back.
If they have my email that's a better option.
Its not like they will be able to give me the .lic file over the phone.

[Vitaliy S.]

Hi David, I have updated our sales team lead on the preferred way of communication (if you haven't received anything yet). Thanks!