Obtaining a Lic. file

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Obtaining a Lic. file

Veeam Logoby menced » Sat Nov 28, 2015 10:58 pm

I bought a veem essentials 7. I did not renewed my subscription, but when my subscrition ended there was veeam backup 8. Am I still able to obtain Veeam Backup 8 key from the site even if now my subscription is finished? It says i have
Licensing Terms:
Perpetual
Part of:
Essentials8.x
menced
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Re: Obtaining a Lic. file

Veeam Logoby Shestakov » Sat Nov 28, 2015 11:20 pm

Hello,
Upgrade is free of charge for those who are on an active maintenance. But once your licensed is expired, I believe you are not able to make a major upgrade. Patches and updates should be available though.
Why haven`t you upgrade when you had a chance?
Thanks!
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Re: Obtaining a Lic. file

Veeam Logoby menced » Sat Nov 28, 2015 11:33 pm

We had no need and upgrading was a problem on the working system. It says I have 8.x. I only need the license file. May I use the old lic file for 8?
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Re: Obtaining a Lic. file

Veeam Logoby Shestakov » Sun Nov 29, 2015 8:32 am

menced wrote:It says I have 8.x. I only need the license file.

Could elaborate on it?
If you have v8, but got some problems with the license file, I would suggest going to customer portal on "Get support" tab and open a support case there. Choose Licensing case, not Technical one.
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Re: Obtaining a Lic. file

Veeam Logoby Gostev » Sun Nov 29, 2015 12:20 pm

menced wrote:Am I still able to obtain Veeam Backup 8 key from the site even if now my subscription is finished?

As far as I know, the customer portal is only accessible for customers with active maintenance agreement in force.
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