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ChrisCA
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Removing VM snapshot Details: The ope

Post by ChrisCA » Feb 17, 2017 10:25 am

Removing VM snapshot Details: The operation has timed out


We get this warning fairly regularly on some of our larger vms. Looking at the vm the snapshot does remove fine, is there anyway to increase the window that veeam waits for before creating a warning as it then generates a support ticket each time.

foggy
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Re: Removing VM snapshot Details: The ope

Post by foggy » Feb 17, 2017 12:02 pm

Hi Chris, try to increase the following value:

Code: Select all

RemoveSnapshotTimeout
Type: REG_DWORD
Default value: 60*60*1000 // 1 hour (milliseconds)

ChrisCA
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Re: Removing VM snapshot Details: The ope

Post by ChrisCA » Feb 18, 2017 3:42 pm

Where is that? Can't find it in registry, so I guess I can just add it to hklm\software\veeam\veeam backup and replication?

veremin
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Re: Removing VM snapshot Details: The ope

Post by veremin » Feb 19, 2017 2:41 pm

Correct, all our regkeys should be added there (unless stated otherwise).

yakamoneye18
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Re: Removing VM snapshot Details: The ope

Post by yakamoneye18 » Sep 20, 2019 6:13 am

Hey Vladimir,

is the default value for the timeout still the same?
I have the same behavior when I backup our vCenter server - we get the message "Removing VM snapshot... (3% done)" with a warning, but in the morning, the snapshot is removed sucessfully. According to the job report, the step needs under 2 minutes to finish, so I think this should not be the timeout of 1 hour that is causing the error.

Thanks,

Tobias

foggy
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Re: Removing VM snapshot Details: The ope

Post by foggy » Sep 20, 2019 9:51 am

Hi Tobias, if you see this message just after a couple of minutes after snapshot commit starts, then this is definitely something else, so please contact technical support.

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