Restore failure - backup files are unavailable

[kciolek]

Hi guys,

I have a support case opened as well (03146946).

I'm trying to do a restore of a VM. I verify the backup exists on the storage but when i run the restore config I select the backup i want to restore from and then get a error message :Backup files are unavailable" but they should be there. I did a quick search and mentioned to rescan the storage, i did this and still have the same error.

What do i need to do to fic this?

The best way to reach me is email ..i can be available for webex if needed

[Dima P.]

Hello Ken.

Please keep working with out support team. They should collect debug logs to identify the root cause and schedule a webex if that's required. Thanks!