Scale-out Repository not working as it should - 00464187

VMware specific discussions

Scale-out Repository not working as it should - 00464187

Veeam Logoby prabhash.jena » Fri Feb 12, 2016 2:41 pm

Hi,

Upgraded to version 9, 2 weeks ago and configured Scale-out Repository. I have 3 extents of different capacity - details as follows

Scale-out Rep. Capacity - 94.2 TB Free Space - 25.7 TB
Extent 1 - Capacity - 50.9 TB Free Space - 19.3 TB
Extent 2 - Capacity - 23.3 TB Free Space - 12.7 Gb
Extent 3 - Capacity - 20 TB Free Space - 6.5 TB

Though there is enough free space still jobs are failing with error
:: Unable to allocate processing resources. Error: No scale-out repository extents have sufficient disk space to store the backup file.

I have re-scanned managed servers and repositories quite a few time however it still fails.
What could be wrong? Bug or my configurations?

Please provide inputs.
prabhash.jena
Enthusiast
 
Posts: 35
Liked: 2 times
Joined: Fri Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby PTide » Fri Feb 12, 2016 4:04 pm

Hi,

Please describe you Backup File Placement policy - is it Data Locality of Performance? Also what's the size of your backup file?

Thank you.
PTide
Veeam Software
 
Posts: 3133
Liked: 262 times
Joined: Tue May 19, 2015 1:46 pm

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby DaveWatkins » Fri Feb 12, 2016 11:55 pm

As a workaround, if this is the same as what I saw, re-run the job manually and you'll get 3 or 4 more VM's that will work and complete with each run, keep doing that until all VM's in the job successfully backup once and it will work as normal after that
DaveWatkins
Expert
 
Posts: 269
Liked: 67 times
Joined: Sun Dec 13, 2015 11:33 pm

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby prabhash.jena » Sun Feb 14, 2016 7:38 pm

PTide wrote:Hi,

Please describe you Backup File Placement policy - is it Data Locality of Performance? Also what's the size of your backup file?

Thank you.


I have opted for Performence. The size varies from few 100 Gbs to 3-4 TB.
prabhash.jena
Enthusiast
 
Posts: 35
Liked: 2 times
Joined: Fri Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby prabhash.jena » Sun Feb 14, 2016 7:43 pm

DaveWatkins wrote:As a workaround, if this is the same as what I saw, re-run the job manually and you'll get 3 or 4 more VM's that will work and complete with each run, keep doing that until all VM's in the job successfully backup once and it will work as normal after that


I will try your suggestion, infact during troubleshooting I did this on some jobs and left because of failures on subsequent runs. This needs to be addressed by Veeam on priority , this completely defies the whole purpose of setting up Scale-Out file repository. This was announced as a big feature in Veeam9. I am disappointed that it doesn't work as it was described.
prabhash.jena
Enthusiast
 
Posts: 35
Liked: 2 times
Joined: Fri Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby Gostev » Sun Feb 14, 2016 9:05 pm

Do you have per-VM backup file chains enabled in the SOBR (Scale Out Backup Repository) settings?
Gostev
Veeam Software
 
Posts: 21503
Liked: 2379 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby prabhash.jena » Mon Feb 15, 2016 10:02 am

Gostev wrote:Do you have per-VM backup file chains enabled in the SOBR (Scale Out Backup Repository) settings?


Indeed, I have enabled per-VM backup wherever I could find it or is available on Veeam console.
prabhash.jena
Enthusiast
 
Posts: 35
Liked: 2 times
Joined: Fri Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby Vitaliy S. » Mon Feb 15, 2016 11:16 am

Prabhash, what's your case ID for this problem? Both tickets (00450715, 00464187) mentioned in this thread and in our support system seems like refer to other things and are already closed.
Vitaliy S.
Veeam Software
 
Posts: 19767
Liked: 1120 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby prabhash.jena » Mon Feb 15, 2016 11:41 am

I have not created a case yet.
prabhash.jena
Enthusiast
 
Posts: 35
Liked: 2 times
Joined: Fri Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby Vitaliy S. » Mon Feb 15, 2016 11:49 am

Ok, can you please let our support team take a look at your setup and let us know your case ID.
Vitaliy S.
Veeam Software
 
Posts: 19767
Liked: 1120 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby SyNtAxx » Mon Feb 15, 2016 6:49 pm

prabhash.jena wrote:Hi,

Upgraded to version 9, 2 weeks ago and configured Scale-out Repository. I have 3 extents of different capacity - details as follows

Scale-out Rep. Capacity - 94.2 TB Free Space - 25.7 TB
Extent 1 - Capacity - 50.9 TB Free Space - 19.3 TB
Extent 2 - Capacity - 23.3 TB Free Space - 12.7 Gb
Extent 3 - Capacity - 20 TB Free Space - 6.5 TB

Though there is enough free space still jobs are failing with error
:: Unable to allocate processing resources. Error: No scale-out repository extents have sufficient disk space to store the backup file.

I have re-scanned managed servers and repositories quite a few time however it still fails.
What could be wrong? Bug or my configurations?

Please provide inputs.


I've had a case open for this for a bit: Veeam Support - Case # 01691757


-NIck
SyNtAxx
Expert
 
Posts: 127
Liked: 14 times
Joined: Fri Jan 02, 2015 7:12 pm

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby Gostev » Tue Feb 16, 2016 12:36 pm

Nick, we have found the reason for your specific issue, hot fix is in the works.
Prabhash, please open a support case so that we can confirm you are having the same issue.
Gostev
Veeam Software
 
Posts: 21503
Liked: 2379 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby prabhash.jena » Tue Feb 16, 2016 2:58 pm

Case opened. Its 01699025. Awaiting for support engineers to collect some relevant logs. I provided logs from one job while I opened up the case.
prabhash.jena
Enthusiast
 
Posts: 35
Liked: 2 times
Joined: Fri Jan 16, 2015 1:32 pm
Full Name: Prabhash Kumar Jena

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby Gostev » Tue Feb 16, 2016 3:33 pm

Thanks! You can also refer them to issue ID 69045 as there is a chance this may be the same issue. The hot fix for 69045 is currently with QC for validation.
Gostev
Veeam Software
 
Posts: 21503
Liked: 2379 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Re: Scale-out Repository not working as it should - 00464187

Veeam Logoby SyNtAxx » Tue Feb 16, 2016 4:31 pm

Gostev wrote:Nick, we have found the reason for your specific issue, hot fix is in the works.

Thank you sir for the update. As always it is much appreciated.

-Nick
SyNtAxx
Expert
 
Posts: 127
Liked: 14 times
Joined: Fri Jan 02, 2015 7:12 pm

Next

Return to VMware vSphere



Who is online

Users browsing this forum: No registered users and 40 guests