Source WAN accelerator error: Socket recv operation timed out (1800 sec)

[Yuya]

Hello,

Backup copy job with WAN acceleration fails.
Multiple VMs are registered for this job and only one specific VM fails.
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Error: Source WAN accelerator error: Socket recv operation timed out (1800 sec).
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Do you know how to extend this timeout?

Case # 05459565

Regards,
Yuya

[PetrM]

Hi Yuya,

There are no guarantees that timeout increase will help to resolve the issue but I'd suggest to clarify it with your engineer. It would be best to fully delegate troubleshooting task to our support team and do not affect their testing plan by changing any parameters based on forum's suggestions. If you think that research moves into wrong direction, feel free to escalate a support case.

Thanks!