Stop License Push from Enterprise Manager

[cardendave]

Hi All

We are an MSP and provide Veeam to our clients. We use Enterprise Manager on our Azure server to monitor the backups of these clients across the internet, purely for checking the backup results in one place and no other reason. We also have Veeam Cloud Connect services on the same machine and Enterprise Manager keeps pushing our Cloud Connect license to our clients obviously causing our backups to fail. Is there any way to block this behaviour? As all of our clients have their own license and all renew at different times, so we do not wish to deploy the same file to them all.

Help appreciated.

Dave

[Gostev]

Hi, Dave. Our support can help you get this capability disabled. Thanks!

[cardendave]

Thanks, logged with case ID 01617610

[Vitaliy S.]

Hi Dave, I see that our support engineer has shared a solution with you and now you can address your scenario. On a side note, if you would like to monitor remote backup servers and give multi-tenant web based portal to your clients, then take a look at our latest announcement of Veeam Managed Backup Portal.

[cardendave]

Thanks sounds great, any idea on release date? Is it FOC to resellers?

[Vitaliy S.]

The release is scheduled to H1 this year, currently TP is available for trialing/testing purposes in Azure. This product will require VCSP membership, since you're an MSP then you can also use it.

[adam_ittx]

Hello Guys,

Can you please share the resolution to the issue discussed?

[Vitaliy S.]

These instructions are distributed via our technical support team only, so please open a ticket with them directly.

[adam_ittx]

Case ID 01858528
Thank you in advance!

[veremin]

It might be worth referring to the case provided above within your ticket, so that your engineer doesn't spend too much time finding an applicable solution. Thanks.

[adam_ittx]

All sorted thank you.

[veremin]

You're welcome. If other questions arise, don't hesitate to reach us. Thanks.