Stuck trying to update to 12.2.0.334? Solution

[denlun44]

If your update gets stuck at unable to verify the database connectivity you might have run into the same problem I had.
Digging into the logs I found in the Postgresql log a "deadlock detected" and was naming a AccessExclusiveLock as the culprit (SELECT * FROM collectvbrinfoincremental).
Anyway the workaround is to stop all the Veeam services running and just thump the button to try again.

[marina.skobeleva]

Hi Dennis,

It's not expected behaviour.
By default, during the upgrade process, Veeam B&R Setup checks if services are running. If it's so  → Veeam B&R Setup shuts it down and restarts once finished.
Could you please open support case on My Account portal with logs (from Setup) for investigation and share Case # here?

We will review and discuss it with QA team.

 Thanks for your cooperation!