Host-based backup of VMware vSphere VMs.
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denlun44
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Joined: Oct 17, 2023 8:31 am
Full Name: Dennis Lundkvist
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Stuck trying to update to 12.2.0.334? Solution

Post by denlun44 » 1 person likes this post

If your update gets stuck at unable to verify the database connectivity you might have run into the same problem I had.
Digging into the logs I found in the Postgresql log a "deadlock detected" and was naming a AccessExclusiveLock as the culprit (SELECT * FROM collectvbrinfoincremental).
Anyway the workaround is to stop all the Veeam services running and just thump the button to try again.
marina.skobeleva
Veeam Software
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Full Name: Marina Skobeleva
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Re: Stuck trying to update to 12.2.0.334?

Post by marina.skobeleva » 1 person likes this post

Hi Dennis,

It's not expected behaviour.
By default, during the upgrade process, Veeam B&R Setup checks if services are running. If it's so  → Veeam B&R Setup shuts it down and restarts once finished.
Could you please open support case on My Account portal with logs (from Setup) for investigation and share Case # here?

We will review and discuss it with QA team.

 Thanks for your cooperation!
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