[ID# 01858706] Surebackup hang on script tests

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[ID# 01858706] Surebackup hang on script tests

Veeam Logoby rachidp9 » Thu Jul 21, 2016 11:23 am

Hello
Surebackup jobs hangs when running connectivity tests, while heartbeat and ping tests are ok. Jobs stucks at 69%, and it takes hours without writing anything on log file. I need to stop manually all VEEAM services to be able to cancel the job. We have this behaviour on the first two tested VMs. We didn't test other VMs. VEEAM B&R Version: 9.0.0.1491 Thank you in advance
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Re: [ID# 01858706] Surebackup hang on script tests

Veeam Logoby foggy » Fri Jul 22, 2016 2:40 pm

Do you mean application tests? What tests are enabled in this SureBackup job?
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Re: [ID# 01858706] Surebackup hang on script tests

Veeam Logoby bitterloa » Mon Jul 25, 2016 7:45 pm

Same thing is happening to me. My test hung on the DNS test for over 7 hours and I tried stopping the job and it won't stop. Not sure what to do or how to troubleshoot further? Any places to look to figure out what the issue is?

Funny thing is that the server that is being tested for DNS--I can see this server being re-created in the isolated network. I can log into it and see that the DNS service is up and running just fine...
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Re: [ID# 01858706] Surebackup hang on script tests

Veeam Logoby foggy » Tue Jul 26, 2016 11:05 am

Have you tried disabling the DNS script? Anyway, SureBackup logs should be investigated more closely, please continue working with your support engineer.
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Re: [ID# 01858706] Surebackup hang on script tests

Veeam Logoby Renat.Nurzyanov » Wed Jul 27, 2016 9:30 am 1 person likes this post

Similar thing with surebackup job and custom script for testing that dhcpservice is running.
Without custom script the job perfoms corerctly.
The job log contained this errors:
[SureBackup] [VMName] [ScriptTests] Begin 'Custom script 1: name Query DHCP service, starting...'
Failed to create process with net logon (-1073741816) (System.Exception)

As temporary solution Microsoft KB3139914 has been uninstalled according to Veeam KB https://www.veeam.com/kb2132
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Re: [ID# 01858706] Surebackup hang on script tests

Veeam Logoby foggy » Wed Jul 27, 2016 10:41 am

Renat, have you contacted support with this as well?
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Re: [ID# 01858706] Surebackup hang on script tests

Veeam Logoby Renat.Nurzyanov » Wed Jul 27, 2016 11:31 am

I have almost submitted a case to support but found a solution and canceled the request.
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