SureBackup Ping Test failing

[ddockter]

I'm getting a ping test failure when running a SureBackup for a Windows 2003 server (Delta). The production IP for Delta is 10.1.255.23 with SM of 255.255.0.0. When the Delta VM is powered on by SureBackup it is given the same IP as the production VM - 10.1.255.23. On my Veeam server the following route has been added by SureBackup - 11.0.0.0 255.0.0.0 10.1.0.94 10.1.255.66 6. The IP info for the virtual lab is listed below.

Appliance:
Name: Virtual_Lab_ESX4
Pool name: Virtual Lab ESX4
Folder name: Virtual Lab ESX4

IP: <Obtain automatically>

DNS: <Obtain automatically>

Network configuration type: basic single-host

Network options:
Isolated network: Virtual Lab ESX4 VM Network
Masquerade IP: 11.0.0.0
Appliance IP: 10.0.1.1
DHCP: enabled

Network mapping:
VM Network --> Virtual Lab ESX4 VM Network

[foggy]

Is this the only VM that fails the ping test? Have you tried increasing max VM boot time?

[ddockter]

It is happening to multiple VMs - Windows 2003 & 2012. The only successful ones I've had so far has been Windows 2008. The common thread in the failures is that the IP address assigned to the VM in the SureBackup job is the same IP that the production VM has. On the successful jobs the SureBackup VM has been assigned an 11.x.x.x IP address.

[foggy]

Actually, VMs in the virtual lab isolated network should have the same IP addresses as in the production network. This is one of the basic concepts of SureBackup. I suggest contacting technical support to verify your configuration.

[ddockter]

will do

[cvacanti]

What did you find out? Same issue here on my end.

[foggy]

Chris, probably contacting technical support directly and asking engineer to verify your setup will be faster than waiting for Doug's reply.

[ddockter]

This was resolved through a combination of virtual lab router and VM firewall changes.

[cvacanti]

Thanks. I called support and they pointed me to the KB I had already gone through. I don't see any firewall issues on my setup. What had to happen on the lab router? Can you share that with me?

[ddockter]

I changed Networking from Basic single-host to advanced single-host.

[cvacanti]

Were there any changes needed once you did that? I've done the same thing. Did you change the IP of the virtual lab or the scope of IPs it hands out?