Unable to allocate memory for storage metadata bank

VMware specific discussions

Unable to allocate memory for storage metadata bank

Veeam Logoby albertwt » Wed Apr 06, 2016 2:23 pm

Hi All,

I've got some issue here with multiple backup job failed at the same time in my backup server last night.

Backup Repository Server - 32 GB memory Physical server.
Backup Server - 64 GB memory Physical server.

Here is the error message per VM in a backup job:

Code: Select all
Error: Unable to allocate memory for storage metadata bank. Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{56d1935a-13e1-404b-bc14-c241d6cb655c}]. CHMOD mask: [0]. Agent failed to process method {DataTransfer.RestoreText}.
Maximum retry count reached (5 out of 5)


Code: Select all
Processing PRODNAS01-VM Error: bad allocation Unable to retrieve next block transmission command. Number of already processed blocks: [134951]. Failed to download disk. An existing connection was forcibly closed by the remote host Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}.

Error: bad allocation Unable to retrieve next block transmission command. Number of already processed blocks: [134951]. Failed to download disk. An existing connection was forcibly closed by the remote host Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}.

Error: Unable to allocate memory for storage metadata bank.


Code: Select all
Error: Insufficient system resources exist to complete the requested service. Failed to read data from the file [I:\Backups\PRODNAS01-VM\NAS Servers 12016-04-05T010846.vbk]. Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{86919b2c-6e1a-4856-8916-c275e515d470}]. CHMOD mask: [0]. Agent failed to process method {DataTransfer.RestoreText}.

Error: Insufficient system resources exist to complete the requested service. Failed to read data from the file [I:\Backups\PRODNAS01-VM\NAS Servers 12016-04-05T010846.vbk].

Processing DCSYNXIS07 Error: Unable to allocate memory for storage metadata bank. Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{dd339f5f-209f-4289-acb7-2a79ac446b25}]. CHMOD mask: [0]. Agent failed to process method {DataTransfer.RestoreText}.


Note: This case has been logged in Case # 01752448 but no one seems to be able to help me after few days of webex discussion and I've also uploaded the full backup logs into the FTP site as well.

Any help would be greatly appreciated.

Thanks.
--
/* Veeam software enthusiast user & supporter ! */
albertwt
Expert
 
Posts: 607
Liked: 19 times
Joined: Thu Nov 05, 2009 12:24 pm
Location: Sydney, NSW

Re: Unable to allocate memory for storage metadata bank

Veeam Logoby foggy » Wed Apr 06, 2016 2:34 pm 1 person likes this post

How many tasks were running at the time of the failure? I'd also ask for the case escalation to a higher tier.
foggy
Veeam Software
 
Posts: 14765
Liked: 1083 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Unable to allocate memory for storage metadata bank

Veeam Logoby albertwt » Wed Apr 06, 2016 2:40 pm

Hi Foggy, I don't know how to escalate it to higher tier ?

It happened after hours, so I'm not sure to know the number of Backup Copy job that is running continuously. But one thing for sure, the Backup job that is usually running is about 2-3 jobs.

I'm still running Veeam Backup & Replication 8.0.0.2084, so do I need to upgrade to Veeam Backup 9.0 Update 1 ?
--
/* Veeam software enthusiast user & supporter ! */
albertwt
Expert
 
Posts: 607
Liked: 19 times
Joined: Thu Nov 05, 2009 12:24 pm
Location: Sydney, NSW

Re: Unable to allocate memory for storage metadata bank

Veeam Logoby foggy » Wed Apr 06, 2016 2:47 pm 1 person likes this post

Updating to the latest version is always a good step, however, I'd ask your support engineer to verify memory consumption on involved servers.
foggy
Veeam Software
 
Posts: 14765
Liked: 1083 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Unable to allocate memory for storage metadata bank

Veeam Logoby v.Eremin » Thu Apr 07, 2016 9:06 am 1 person likes this post

I don't know how to escalate it to higher tier ?

Click "Talk to a Manager" button on the customer support portal. Thanks.
v.Eremin
Veeam Software
 
Posts: 13296
Liked: 974 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin


Return to VMware vSphere



Who is online

Users browsing this forum: No registered users and 16 guests