Unable to launch Veeam Console.

[Zach123]

Hi Team

Veeam Support Ticket: Case # 04917084

We are running Veeam Version 11. Since the last couple of days, we are not able to launch Veeam Backup and Replication console.

Its the default console installed on VBR server.

We can check from Veeam Enterprise Manager that backups are running , so nothing else seems to be broken.

We have a support ticket with Veeam ( Case # 04917084 ).

Below is the error message logged in windows event logs.

On the support recommendation, we have rebooted the server, ran sfc /scannow, ran windows memory diagnostic tool but did not find any issue.

Any one have a suggestion what could be wrong.

Code: Select all

Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: veeam.backup.shell.exe
P2: 11.0.0.837
P3: 6030753f
P4: System.Xml
P5: 4.7.3190.0
P6: 5b6947d7
P7: b85
P8: 27
P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
P10: 

Fault bucket , type 0
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.17763.164
P2: Microsoft-Windows-LanguageFeatures-Speech-en-us-Package
P3: 10.0.17763.1
P4: amd64
P5: unknown
P6: 80072efd
P7: CBS Other
P8: Absent
P9: Absent
P10: FodHelper(LanguageFeaturesOnDemand)

[Natalia Lupacheva]

Hello Zaki,

I see you already have an active discussion with Support.
It does not seem to be a common issue, so I believe it should be something specific infrastructure issue. Please keep working with Support to fix your B&R Console.

Also, did it stop running without any changes on your server, maybe some OS updates/patches?

Thanks!

[Zach123]

As suggested by support, Renaming the user.config file located at below path at seems to have done the trick. I am able to log in to the console now.

C:\Users\%User%\AppData\Local\Veeam_Software_Group_GmbH\veeam.backup.shell.exe_Url_hu1utqnj52thvmhrg5kie2bl15o22i22\11.0.0.0

Will keep it under monitoring for the next couple of days though. But I am sure it's fixed now

[Natalia Lupacheva]

Zaki,

Thanks a lot for sharing! We appreciate that.
Hope this solution might help to the future posters.

Thanks!

[christopher.meredith]

As suggested by support, Renaming the user.config file located at below path at seems to have done the trick. I am able to log in to the console now.

C:\Users\%User%\AppData\Local\Veeam_Software_Group_GmbH\veeam.backup.shell.exe_Url_hu1utqnj52thvmhrg5kie2bl15o22i22\11.0.0.0

Will keep it under monitoring for the next couple of days though. But I am sure it's fixed now

This worked for me. Thank you for sharing.