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netzwerk@3e-ag.com
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unable to open a support case

Post by netzwerk@3e-ag.com »

hello folks,

sorry to disturb you but i'm trying to open a support ticket without success so far, any browser i try (cache cleared of course) only gets an error 500 (login works, viewing old cases also, but not open a new one) saying your web guys are already working on it. as it's lasting nearly 12h so far i'm getting some panic :D
my account is [removed by moderator] and the ip [removed by moderator], tried chromium edge and firefox
and i'd LOVE to add an support case id here as mentioned, if i only could ;) (so please don't delete my post :))
kind regards

fritz

Gostev
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Re: unable to open a support case

Post by Gostev »

@m_zolkin here's your daily support portal issue report :D

m_zolkin
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Re: unable to open a support case

Post by m_zolkin »

Well, they should have fixed it already. I will report that we have another occurrence. Thanks for the heads up and apologize for the inconvenience.
VP, WW Customer Technical Support

Maxi
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Re: unable to open a support case

Post by Maxi »

Hey @netzwerk@3e-ag.com sorry to hear that, but your account is marked inactive in our systems for some reason, this may be causing the issue. I have activated it back, please try again

netzwerk@3e-ag.com
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Re: unable to open a support case

Post by netzwerk@3e-ag.com »

hey folks, thx for letting me in again ;) now i can fire the tickets on your team :D
you can lock this thread :P

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