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elecdave
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Unexpected Thumbprint. Unable to Restore from Local Backup

Post by elecdave » Feb 05, 2019 11:15 pm

I am unable to restore from my local backup repository. I receive the error below. The backup job has been running successfully every evening. Any suggestions would be greatly appreciated.

Error: "Failed to connect to Backup Server". Failed to interact with backup server. Unexpected Thumbprint"

Andreas Neufert
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by Andreas Neufert » Feb 06, 2019 5:48 am

While I do not have an answer now for current situation, I highly recommend to contact our support (this is not a support forum) and create a support ticket. If this restore is critical you can select severity 1 (production down) so that our support SWAT team can contact you immediately.

elecdave
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by elecdave » Feb 06, 2019 7:05 pm

Thanks. I created a support ticket.

csydas
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by csydas » Feb 07, 2019 7:06 pm 3 people like this post

We had this after regen-ing the Veeam Self-Signed Cert. The answer is simply "restart the Veeam Backup Service" from services.msc.

MarcellV
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by MarcellV » Jun 11, 2019 6:46 am

Hi elecdave,

could you solve the problem?

Thanks,

Marcell

wishr
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by wishr » Jun 11, 2019 10:03 am

Hi Marcel,

Have you performed any kind of operations with B&R certificates? Do you have a support case ID?

Thanks

MarcellV
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by MarcellV » Jun 12, 2019 9:58 am

Hi,

certificate was expired, new one already in place but need a restart until it works again

wishr
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Re: Unexpected Thumbprint. Unable to Restore from Local Backup

Post by wishr » Jun 13, 2019 10:48 am

Hi Marcell,

Correct, the restart of the aforementioned service is required in this scenario. Did it resolve the issue?

Thanks

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