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JBR
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Update ESXi 4.1

Post by JBR » Feb 14, 2013 2:47 pm

Hi,

we have "update" our 3 ESXi 4.1 Hosts with the neweat VMWare Update via UpdateManager. It runs with no error!
Since this time we have problems with the Veeam B&R - some BackupJobs runs normal and others becomes an error.

=================================================================================================
Failed to login to "esx01.MyDomain.intra" by SOAP, port 443, user "", proxy srv: port:0 Cannot complete login due to an incorrect user name or password.
=================================================================================================

The BackupJobs are not touch after update of the ESX Hosts.

Whats wrong???

Danke
JBR

foggy
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Re: Update ESXi 4.1

Post by foggy » Feb 14, 2013 3:19 pm

Jürgen, have you tried to rescan the updated hosts in Veeam B&R console?

Btw, please do not forget to provide your support case ID when posting about technical issues, like it is advised when you create new topic. Otherwise your post will be removed by moderators.

veremin
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Re: Update ESXi 4.1

Post by veremin » Feb 14, 2013 3:44 pm

Additionally, It might be worth double-checking provided credentials.

The rightness of them can be verified by connecting to your host via vSphere-client, since it also uses SOAP-credentials.

Hope this helps.
Thanks.

JBR
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Re: Update ESXi 4.1

Post by JBR » Feb 15, 2013 7:32 am

Rescan is not the solution!

I have set the credentials to the VCenter Server new, but this have no effect too.

What can i do now??

Thanks
Juergen

veremin
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Re: Update ESXi 4.1

Post by veremin » Feb 15, 2013 8:50 am

The reason of this issue might be the fact that upgrade process has caused duplication of the entry in the Veaam database.

Thus, I'd suggest to contact our support team and let them guide you through the steps that should be taken in order to solve this problem.

Thanks.

JBR
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Re: Update ESXi 4.1

Post by JBR » Feb 15, 2013 10:15 am

How can i contact the Veeam Support Team??
Is this possible in german?

Thanks
Juergen

veremin
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Re: Update ESXi 4.1

Post by veremin » Feb 15, 2013 10:20 am

You can open a ticket and attach all of necessary logs by visiting http://cp.veeam.com.
German is among the languages that are supported.

Hope this helps.
Thanks.

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