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raschu
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Upgrade 9.5.0 -> 9.5.4 - Problem with License

Post by raschu » Apr 29, 2019 1:26 pm

Hi Veeam support / Forum, we use version 9.5.0.1536 and want to upgrade version 9.5.4.2753 with "9.5 Update 4a ISO image". After ".Net update" the upgrade needs the license file. We select our new license file "veeam_backup_perpetual_6_6.lic". After this we get the error message "The user don't trust the certificate or the admin policy has disabled user trust. Error: 0x80092003.". What can we do? Thank you, Ralf Schulze

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ejenner
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Re: Upgrade 9.5.0 -> 9.5.4 - Problem with License

Post by ejenner » Apr 29, 2019 1:39 pm

Is there any possibility it does not like the path you're attempting to load the file from? I see it is set as P:\

What if you copy the license to the C: drive on your server where you're installing the product.

There's a remote chance it does not like the path.

Andreas Neufert
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Re: Upgrade 9.5.0 -> 9.5.4 - Problem with License

Post by Andreas Neufert » Apr 29, 2019 1:43 pm

License files can not be added from an CIFS/SMB share. Please copy it first locally.

raschu
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Re: Upgrade 9.5.0 -> 9.5.4 - Problem with License

Post by raschu » Apr 29, 2019 2:21 pm

Thank you, the license file on c: did not work either.

But it works now since I copied the setup directory to c:
Is solved. Thank you.

ejenner
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Re: Upgrade 9.5.0 -> 9.5.4 - Problem with License

Post by ejenner » Apr 29, 2019 2:38 pm

I tend to do that with the majority of installations of all products, not just Veeam. Often software installations will have to unpack files and I prefer to do that locally rather than across a network.

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