VCD 10.4.0 on Veeam 11.0.1.1261 P20220302

[Amarokada]

Hi there

VCD 10.4.0 has just come out, and since this potentially has API changes I'm holding off upgrading in case something breaks with Veeam.

Has anyone tried it yet, or could we get an official update on compatibility asap?

There are quite a few nice additions in 10.4.0, especially around the ALB integration in NSX-T, so I'm hoping we can get official support confirmed in the current version (fingers crossed it doesn't need a Veeam patch).

Rob

[Mildur]

Hi Rob

or could we get an official update on compatibility asap?

It's too early to say when we have official support. I see, that it was released on July 14th.
Our commitment is to deliver support for a newer major build within 90 days after GA release.
But that depends on how the testing goes and if we have to deliver a patch/new vbr version or not.

Thanks
Fabian

[Amarokada]

Indeed, it was more the placing of this post in the hope of hearing when the testing has been completed. I miss Gostev's digest posts that would be bang up to date on this stuff, but will keep an eye on the forums over the next weeks.

[Amarokada]

actually I wonder if you could start listing the VCD versions on the veeam-backup-replication-f2/current-version-t9456.html page, as that is a good first page for checking compatibility I find.

[Robert G.]

With 10.4 vmware removed api v31.0 which seems to be needed by Veeam B&R.

See the fallen mate:
https://communities.vmware.com/t5/VMwar ... 059#M13274

[Mildur]

Hi all

Small update. We are already testing the new vCD build against our products.
But we don't have an ETA yet, when we can support the new build.

@Amarokada
Thanks for the request. We will think about it. For now, you can see the supported version in our helpcenter:
https://helpcenter.veeam.com/docs/backu ... d-director

@Robert G.
Thanks for the link to the vmware community. It seems like the new vCD build breaks the Veeam integration.

Thanks
Fabian

[omid.heravi]

Hi guys,

I have an issue with connecting Veeam Backup and Replication 11 to vCloud Director after upgrading VCD 10.3 to 10.4:





" This vCloud Director server does not support SDK of the following versions: 31.0, 29.0 "

Veeam version: 11.0.1.1261

what should I do? my backup service is down now ...

[Mildur]

Hi Omid

vCD 10.4 is not yet supported and requires an update on our side. Our commitment is to deliver support within 90 days after GA release, if the new version works out of the box with only a few changes. Sometimes it can take longer if to many changes are required.
vCD 10.4 was released on 14th July. So, it's too early to have a patch ready because of the changes necessary in our product to work with vCD 10.4. I can ask my team how far we are in the development. But don't expect a patch in the next few days or weeks.

Probably there is no other solution for now than downgrade your vCD environment/go back to a version supported by VBR, if you want to have working backups again.
Platform Support - VMware vCloud Director

Thanks
Fabian

[newman]

Downgrade is not really an option since 10.4 was long awaited as it brings pretty significant cost savings for providers around AVI - NSX ALB - licensing. I believe everyone can understand that no longer need to deploy multiple AVI controller clusters just to have Basic and Enterprise options at hand. Now this can be solved with a single deployment. If Veeam is in strategic partnership with VMware, how come that there is still no date for a 10.4 compatible version of Veeam?

[veremin]

Generally we try to support any new platfom release within the 90 days since its GA date. More information about it can be found here. Sometimes it takes more, sometimes less, but that's our general rule.

Also, we don't recommend updating to new platform version immediately, unless it's confirmed that such move does not cause any issues.

We have started testing 10.4 to verify what gets broken in this release and how it can be addressed.

For any one who has already updated to 10.4 we suggest opening a support ticket and sharing its number here. This allows QA team not to miss any specific problem during their tests.

Thanks!

[newman]

Cool. Counting the days back. Finished with a Cloud Director build and service launch depends on this patch availability.

[bfm@idkom.de]

For any one who has already updated to 10.4 we suggest opening a support ticket and sharing its number here. This allows QA team not to miss any specific problem during their tests.

Case # 05563608

[yara12]

Case # 05591786

[veremin]

Thank you, Benjamin and Yaroslav; I have passed the cases to the QA team. We have identified the root cause and are currently working on the hotfix. Given the current R&D team load, the hotfix creation might take some time, but I will let you know as soon as it's created.

[ergomedia]

I have the same problem. Case # 05595307

[Mildur]

Thanks for the case number.
We will update this topic as soon we have news about the hotfix.

Thanks
Fabian

[mohammed.junaid]

Hi Fabian,

We have also faced the same issue with our vCloud customer VMs backups.

Open Case # 05616297 with the support team already.

Is there any update regarding the subject issue as its also two months now of vCloud Director 10.4 GA.

Please, it would be much appreciated if you could share the expected release date of the VBR patch or new version with vCloud Director 10.4 support.

Thanks,
MJ

[veremin]

We plan to release the private fix in the next couple of weeks. The fix will include solutions for the Cloud Connect Replication issue with Cloud Director 10.3.2 and the general backup server problem with Cloud Director 10.4. Once the fix is created, it will be posted as a KB article (the number of which I will for sure post in this thread). Thanks!

[dristie]

Case # 05628321

[newman]

We plan to release the private fix in the next couple of weeks. The fix will include solutions for the Cloud Connect Replication issue with Cloud Director 10.3.2 and the general backup server problem with Cloud Director 10.4. Once the fix is created, it will be posted as a KB article (the number of which I will for sure post in this thread). Thanks!

How can anyone get hold of that private fix if cannot even build the solution - greenfield VCD 10.4 deployment - cannot really open a case for anything since it does not even exist yet.

[veremin]

Hi, Peter; the support team is aware that the R&D team is working on the hotfix (which passes the final verification tests as we speak), so you are welcome to create a ticket and ask to be provided with the hotfix as soon as it's available.

Post the ticket number here, and we will notify your support engineer that the case should not be closed until you get the patch.

Thanks!

[keironbell]

Hi,

We also require the hotfix as soon as its available, I have raised a ticket with Support:

#05641093

Thanks,
Keiron

[veremin]

Thanks, Keiron; kindly, keep the case open. Once we are done with the hotfix verification, we will share it publicly and provide it to those who have requested it within the support tickets. Thanks!

[dlapointe]

Hello,

We require the Hotfix ASAP here as well. Here's the ticket I created with support:
Case #05641481

Thank you!

[madbana]

We require the Hotfix ASAP here as well.
Case #05642934

[veremin]

Thanks for the additional cases. The KB article will be published any time soon (we have just confirmed it with support and QA teams). Thanks!

[tpayton]

KB4352: VMware Cloud Director 10.4 Compatibility Patches has been published.

The KB RSS Feed has been updated to list this newly published KB.

To receive a weekly digest email containing all newly published or updated Veeam KB Articles, signup using the form at the top of the Knowledge Base Article List.

[veremin]

The hotfix has been provided within all active tickets mentioned above. For already closed tickets the responsible support engineer will create new cases with the KB article and hotfix references. Thanks!

[EricinIT]

I applied the private fix for the vCloud 10.4 compatibility - https://www.veeam.com/kb4352. Afterwards, my SureBackup job has been failing with "Method not found" error when trying to connect the NIC.

Method not found: 'Void Veeam.Backup.ViSoap.CSoapConnection.UpdateNetworkAdapter2Vm(System.String, System.String, Int32, System.String, System.String, Boolean, Int32, System.String)'. (System.MissingMethodException).

Weirdly, restores still work fine and restores are able to connect NICs, just the SureBackup fails. There was a similar error back in 2011 (I know it was a long time ago so may not be relevant). https://www.veeam.com/kb1195. However, the solution was to upgrade Veeam to the latest version and then apply the hotfix again. I was on the latest GA Veeam version (11.0.1.1261 P20220302) when I initially applied the hotfix.

I do have Veeam support Case # 0565930 I opened for this issue.

Any suggestions?

[PetrM]

Hi Eric,

I think it would be best to wait for the RCA results from our support team.

Thanks!