vCloud FLR restore slow

[b.vanhaastrecht]

Hello,

We have a vCloud setup with Veeam backing up customer VM's. There's no netwerk connection to the vCloud VDC's/VM's.

When customers restore a file or folder thru the Enterprise portal, or with FLR restores done thru the management interface, VIX is used. We experience very poor restore performance. I know VIX isn't fast, but 105KB in 15 minutes is terrible. Because of this slowness we are getting troubles with our SLA/RTO. We could however use other methods like mounting the disk to the vCloud VM, or another copy method, but we like to give our vCloud customers a self service portal without complicated restore procedures.

Are there ways to speed up VIX, could there be a VIX performance bug in VMware/Veeam? Veeam 9 improvements?

Secondly, when cancalling an FLR VIX job, it takes 2 hours for Veeam to cancel the restore job.

Kind Regards,
Bastiaan

[foggy]

Bastiaan, described behavior looks unexpected, so I'd open a case.

[b.vanhaastrecht]

OK: #01007111