Veeam 11.0.0.837 P20210525 and HPE Ultrium SCSI - 8 Issue

[tranbywa]

Hi,

I have a brand new HPE Ultrium Tape drive LTO-8 SAS Drive (Q6Q68A) and a Tape Autoloader HPE MSL 1/8 Gs 0-Drive (R1R75A)

I am using Veeam v11.0.0837 P202010525 to backup the contents of a SCSI Lun link to a QNAP NAS, where my backups go.
The backups to the SCSCI LUN work fine, but after setting up one successful backup of the NAS to Media Pool 1, I have been unable to succesfully backup a new set of tapes to Media Pool 2.

The errors I get are:

3/05/2023 8:56:58 AM :: Loading tape TC009AL5 from Slot 1 to Drive 1 (Server: 10.0.1.16, Library: HP 1x8 G2 AUTOLDR 5.90, Drive ID: Tape0) Error: Failed to call RPC function 'LoadMedium': The operation completed successfully. DeviceIoControl(ChangerGetElementStatus) with sourceAddress = '0', destAddress = '0', symLink = '\\.\Changer0'.

3/05/2023 8:58:16 AM :: Processing finished with errors at 3/05/2023 8:58:16 AM

3/05/2023 8:58:16 AM :: [10.0.1.16] [TapeService] Failed to LoadTapeToDrive
Failed to call RPC function 'LoadMedium': The operation completed successfully. DeviceIoControl(ChangerGetElementStatus) with sourceAddress = '0', destAddress = '0', symLink = '\\.\Changer0'.
The operation completed successfully.

In this sequence.

I have HPE looking at this, and they tell me because of changes, my contract does not have an SAID, so I cannot register and obtain updates.

Help!

The Veeam Case No is: 06026063

[Mildur]

Hello

Thanks for the case number.
First you should update your Veeam server to latest V11a build or V12. Your build number has two critical security issues and there were a lot of optimizations for all our features in the last 2 years.
You can find the latest build here:
https://www.veeam.com/kb2680

More information about the critical security issues:
- March 2022:
https://www.veeam.com/kb4288

- March 2023:
https://www.veeam.com/kb4424

Best,
Fabian

[Regnor]

Like Fabian said, update immediately to the latest build or upgrade to v12.

Regarding your issue. Is it possible that you've tried to load a LTO-5 tape to your LTO-8 drive?

[tranbywa]

The Veeam Case No is: 06026063

Hi, is it possible to upgrade from the version I am on to 12 with no intermediate steps? (the security updates)?

Also, when I look at the drive, the eject button is greyed out, and it shows 0b as the capacity for the drive, and Media Pool 2 tapes have zero capacity?

How would I tell if there was an LTO-5 tape in the drive, as I am remote. What utilities are there for working on the drive, as the HPE L&TT utility tells me virtually nothing.

Thank you

[tranbywa]

The Veeam Case No is: 06026063

I have upgraded to V12 of Veeam, still the same results unfortunately.

[Regnor]

Your log mentions the tape TC009AL5 which looks like a LTO-5. The LTO-8 drive cannot read a LTO-5 tape so maybe that's causing the error.
Take a look at the inventory in the web management of your autoloader. You should see the tape names and type there. If those are LTO-5 then you need different tapes.