Veeam 8 cannot add vcloud director

VMware specific discussions

Veeam 8 cannot add vcloud director

Veeam Logoby robson13 » Fri Jun 05, 2015 1:45 pm

API Url is correct, credentials are correct but every-time I try to add vcloud director server I'm getting error that server is not available. Any ideas? I have a case open as well.
robson13
Novice
 
Posts: 4
Liked: never
Joined: Fri Jun 05, 2015 1:25 pm
Full Name: Robert Marek

Re: Veeam 8 cannot add vcloud director

Veeam Logoby Dima P. » Fri Jun 05, 2015 4:51 pm

Hello Robert,
Could you please post the exact error wording and the case ID to this thread? Thank you in advance.
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Veeam 8 cannot add vcloud director

Veeam Logoby v.Eremin » Fri Jun 05, 2015 5:29 pm

And I guess you've already checked that the connection outside Veeam from the very same VM to vCloud server is successfull?
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Veeam 8 cannot add vcloud director

Veeam Logoby robson13 » Mon Jun 08, 2015 12:16 pm

Dima P. wrote:Hello Robert,
Could you please post the exact error wording and the case ID to this thread? Thank you in advance.


Case ID is ID# 00934483

Error message: Failed to connect to vcloud Director server. vCloud director server is not accessible.

From the same server where Veeam is installed I can log in to vCloud director server portal. I also have connection to vCloud server from my on premise vCenter server.
I also followed Veeam docs and tried IP instead of API URL. Then I was getting error message that user name or password is incorrect.

Vmware support claims this is something with Veeam...
robson13
Novice
 
Posts: 4
Liked: never
Joined: Fri Jun 05, 2015 1:25 pm
Full Name: Robert Marek

Re: Veeam 8 cannot add vcloud director

Veeam Logoby robson13 » Mon Jun 08, 2015 12:18 pm

v.Eremin wrote:And I guess you've already checked thatt the connection outside Veeam from the very same VM to vCloud server is successfull?


I'm trying to add vCloud director server to managed servers in Veeam. This is physical machine and yes, I can connect to vcloud directer using browser.
robson13
Novice
 
Posts: 4
Liked: never
Joined: Fri Jun 05, 2015 1:25 pm
Full Name: Robert Marek

Re: Veeam 8 cannot add vcloud director

Veeam Logoby Dima P. » Mon Jun 08, 2015 5:42 pm

Thanks for the update! From the top of my head – have you used the default port like described in the article or by any chance you are using non-default configuration?
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Veeam 8 cannot add vcloud director

Veeam Logoby robson13 » Mon Jun 08, 2015 5:56 pm

Default 443
robson13
Novice
 
Posts: 4
Liked: never
Joined: Fri Jun 05, 2015 1:25 pm
Full Name: Robert Marek

Re: Veeam 8 cannot add vcloud director

Veeam Logoby Scots1 » Wed Jun 15, 2016 10:20 am

Is there a resolution for this thread? I am having the same issue on v.9
Scots1
Lurker
 
Posts: 1
Liked: never
Joined: Wed Jun 15, 2016 10:14 am
Full Name: Stephen Clark

Re: Veeam 8 cannot add vcloud director

Veeam Logoby foggy » Wed Jun 15, 2016 10:49 am

Hi Stephen, OP's case was closed due to response from his side, so I recommend opening your own case for deeper logs review.

You can also check whether this KB article is relevant.
foggy
Veeam Software
 
Posts: 14742
Liked: 1079 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson


Return to VMware vSphere



Who is online

Users browsing this forum: Google [Bot] and 10 guests