Veeam 9.5 Update 2 post upgrade issue

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Veeam 9.5 Update 2 post upgrade issue

Veeam Logoby Jean-Philippe » Tue May 30, 2017 9:48 am

Hello the Veeam Team, just to inform you about a strange behaviour since I've upgrade a Veeam server from 7.0 to 9.5 U2. Upgrade path was ok and works correctly.
I found all backup and replication jobs "as before" except that since the upgrade date the 2 backup jobs are reporting the same issue.

Unable to apply retention policy: failed to delete backup files Error: [StorageSortedList] Internal error: circular references near storage Point for retention: id= :type=Normal:alg=Syntethic:creation_time= :creation_time_utc= is found.

I've opened a case to the support (in progress) but the corresponding file that Veeam is looking for are not the concerning repositories. (so I'm not able to delete them manually)
Any idea ? Does some others users report the same issue ?

Regards,
Jean-Philippe
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Re: Veeam 9.5 Update 2 post upgrade issue

Veeam Logoby foggy » Tue May 30, 2017 11:45 am

Hi Jean-Philippe, we haven't seen this on forums, let's see what our support engineers say after reviewing the case closer. Could you please share its number for further reference, btw? Thanks.
foggy
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Re: Veeam 9.5 Update 2 post upgrade issue

Veeam Logoby Jean-Philippe » Tue May 30, 2017 12:22 pm 1 person likes this post

Hi Foggy,
Case # 02166215
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Re: Veeam 9.5 Update 2 post upgrade issue

Veeam Logoby Hoegimator » Tue May 30, 2017 1:37 pm

Ticket ID# 02171097 / Severity: 2

Hi all,
After installing Update 2 we had two issues.
The first was with one of the tape drives, but after a reboot of the library all was good again (so far).
The second issue is with two different repositories (windows and cifs), both related with BCJ's. Under Backups\Disk (copy)\ in the properties of the backups, the backup files are marked with a red cross and "The backup file is located on an unavailable backup repository" error message shows. A rescan of the repositories finishes successfully and it is also accessible through the UNC or/and Windows path, but I couldn't fix it so far.

Hope to hear soon from support, because tonight all the BCJ's will fail :cry:

Any thought or idea is appreciated.

Thanks
Joerg
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Re: Veeam 9.5 Update 2 post upgrade issue

Veeam Logoby Hoegimator » Wed May 31, 2017 9:33 am 1 person likes this post

This is absolutely weird. Suddenly I had several outdated devices, I thought the update process didn't update all the proxies and other devices. But before reinstalling Update 2, I had to install some SQL-Updates on the Veeam Database Server. I did shutdown the Veeam B&R Server and installed the SQL-Updates on the Database server, afterwards when I started the Veeam B&R server again (I did restart the B&R server more then ones before that), the problem with the BCJ-Repositories wasn't present anymore and also no outdated devices.... So for now, all the problem were solved by them self....
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