Discussions specific to the VMware vSphere hypervisor
Post Reply
btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Veeam 9 Backup Server resource issues

Post by btmaus » May 26, 2016 8:14 am

Hi all,

Does Veeam 9 have higher resource requirements?

I recently upgraded to v9 Update 1, and I'm experiencing SQL errors with my Veeam Backup database which is on my Veeam Backup Server, and also out of memory errors on the Veeam Backup Server.
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: sqlservr.exe (1200) consumed 3303788544 bytes, Veeam.Backup.Manager.exe (5356) consumed 835284992 bytes, and Veeam.Backup.Manager.exe (6044) consumed 703889408 bytes.
I never had these issues in version 8.

Support case ID: 01806669

Vitaliy S.
Product Manager
Posts: 23015
Liked: 1561 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam 9 Backup Server resource issues

Post by Vitaliy S. » May 26, 2016 11:55 am

There were some changes made to the configuration database, however they shouldn't have such an impact (need to investigate with support). On a side note, if you add additional memory to the configuration of this backup server, does it resolve the issue?

P.Tide
Product Manager
Posts: 5266
Liked: 459 times
Joined: May 19, 2015 1:46 pm
Contact:

Re: Veeam 9 Backup Server resource issues

Post by P.Tide » May 26, 2016 12:19 pm

Another question is how much of RAM does your SQL instance actually consume. Could you please perform this query:

Code: Select all

select * from sys.dm_os_process_memory
and check physical_memory_in_use_kb field? Then subtract that value from virtual_address_space_committed_kb and that's going to be the amount of SQL Server memory curently paged out to disk.

Thanks

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » May 26, 2016 10:12 pm

physical_memory_in_use_kb
3126888

virtual_address_space_committed_kb
3372788

P.Tide
Product Manager
Posts: 5266
Liked: 459 times
Joined: May 19, 2015 1:46 pm
Contact:

Re: Veeam 9 Backup Server resource issues

Post by P.Tide » May 27, 2016 11:18 am

If your VBR installation is not on SQL Express edition then could you please check if you have Lock pages in memory user right assigned?

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » May 27, 2016 11:18 pm

It is SQL Express 2012.

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » May 29, 2016 10:23 pm

Just to let you all know that I upgraded the Backup Server RAM by another 4gb, and it seems all the problems have gone away.

Seems like v9 does indeed have higher RAM requirements.

Cheers

P.Tide
Product Manager
Posts: 5266
Liked: 459 times
Joined: May 19, 2015 1:46 pm
Contact:

Re: Veeam 9 Backup Server resource issues

Post by P.Tide » May 30, 2016 11:59 am

Do you have any other roles (repository, proxy etc) installed on VBR server?

Thanks.

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » May 31, 2016 9:55 pm

Just Enterprise Backup Manager role. I have separate proxies and the repository is a physical CIFS appliance.

Just thought I would point out that I didn't get much out from support on this one, and responses were dragged out and slow, which is quite disappointing.

foggy
Veeam Software
Posts: 18293
Liked: 1568 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Veeam 9 Backup Server resource issues

Post by foggy » Jun 01, 2016 10:27 am

btmaus wrote:Just Enterprise Backup Manager role. I have separate proxies and the repository is a physical CIFS appliance.
And what server is specified as the repository gateway server?
btmaus wrote:Just thought I would point out that I didn't get much out from support on this one, and responses were dragged out and slow, which is quite disappointing.
You can always use the "Talk to a manager" option to provide your feedback.

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » Jun 01, 2016 4:48 pm

foggy wrote: And what server is specified as the repository gateway server?
It's on Automatic for the main site where the Backup Server is. The remote site has the proxies there selected as the gateway.

foggy
Veeam Software
Posts: 18293
Liked: 1568 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Veeam 9 Backup Server resource issues

Post by foggy » Jun 01, 2016 4:56 pm

The main guess is that system requirements for each of the components were not thoroughly summed up to get combined requirements for the server running several different roles.

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » Jun 01, 2016 5:08 pm

Perhaps, but then the original setup was completed by an architect from the local Veeam office. Anyway it's resolved now after increasing the RAM, so now I can move onto other things :wink:

ddayton
Enthusiast
Posts: 34
Liked: 12 times
Joined: Nov 12, 2012 6:40 pm
Full Name: Don Dayton
Contact:

Re: Veeam 9 Backup Server resource issues

Post by ddayton » Jun 06, 2016 3:58 pm

Just an FYI. When I upgraded from B&R V8 to V9 I also upgraded the server from 2008 to 2012 (a VM). Knowing that 2012 needs more RAM I also increased the RAM from 4GB to 8GB, which was also the Veeam suggested minimum. I am running B&R and ONE on the same server as I was before, but I was now having issues with SQL errors in the backup jobs and losing access to the ONE console. Support suggested three things and the easiest to accomplish was increase the RAM. I increased it from 8GB to 12GB and have now been error free for more than a month.

veremin
Product Manager
Posts: 16908
Liked: 1440 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Veeam 9 Backup Server resource issues

Post by veremin » Jun 06, 2016 6:29 pm

Given the combined system requirements (Veeam Backup and Replication, Veeam ONE), the server was certainly underprovisioned in terms of RAM, thus, the issues.

Even today (12 GB) I'd be worry, if the server plays proxy and/or repository roles. Running those on management server puts additional load.

Thanks.

btmaus
Expert
Posts: 138
Liked: 10 times
Joined: Jul 17, 2015 9:02 am
Full Name: Glenn L
Contact:

Re: Veeam 9 Backup Server resource issues

Post by btmaus » Jun 08, 2016 2:47 am

ddayton wrote:Support suggested three things and the easiest to accomplish was increase the RAM. I increased it from 8GB to 12GB and have now been error free for more than a month.
Yes, also I upgraded from 8gb to 12gb and no more errors since then. Will see how it goes.

Post Reply

Who is online

Users browsing this forum: oleg.feoktistov, Trin, UampsIT and 60 guests