cgrossman wrote:It's all good to make fun and all, but I've had no issues with VMWare updates, yet have spent months with Veeam to finally get reliable backups. With 6.7 going GA, I thought GA meant that all of the VMWare partners (especially the major ones) have had access to all the alpha, beta, RC, RTM code, and had most of the issues worked out to support by GA date. Apparently, something as simple as actually backing up data won't work anymore until who knows when Veeam will release a patch. Also, I don't think that a courtesy email informing Veeam customers that 6.7 breaks Veeam B&R would be that hard to do.
It's important to note that, at least for VMware, it is not historically true that partners had some access to the GA code prior to release. Typically, as a partner, we've had access to the same code that all beta participants had, and VMware has a major history of making significant changes between the final release they provide partners and the code they ship in GA. In many cases the VDDK, or some other critical section of the API, had changes in the final GA release that required significant amounts of work, almost fully negating all work done by our dev and QA during the Beta/RC cycles.
Due to this, unlike some of our competitors, Veeam has never attempted to release "day 1 support" for VMware releases because we don't want to claim such things, which will lead to even more people upgrading quickly, and then have to scramble to write KB articles on all the things that don't actually work. For example, I can remember one case where one of our competitors trumpeted their "day 1 support" of a VMware release and specifically called out how they were delivering this support "faster than Veeam", only to have to write a KB article that described how you couldn't do restores, and several other functions, due to changes in the GA code. By the time they had the issues patched, Veeam had released a fully QA'd update with full support of all features.
I get that we are all excited to try new things, we here at Veeam are the same. We just don't feel it does a service to our customers to ship code and integration that hasn't been fully tested and proven to work with the actual shipped code from VMware. Backups are important, perhaps more important today, with the threat of ransomware, than any time in recent history. Being sure that backup, replication, instant restore, Surebackup, and all of the features work with the final GA code is important. I'll admit, I don't know if VMware made code changes between their last Beta/RC build and their final GA this time around, but it wouldn't surprise me, because it has happened in many previous releases.