Veeam backup leaving snapshots behind (VCenter6)

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Veeam backup leaving snapshots behind (VCenter6)

Veeam Logoby pl-systems » Mon Sep 05, 2016 8:32 pm

Hi,

I hope somebody can help me?

I’m a new reseller working with a new customer. I recently installed a new setup of Veeam backup (most recent version) and what has happened is as follows
The Vmware hosts are vcenter6 . Some virtual machines are Hardware version 10 others 11.

The backups with version 10 running fine. The backups with version 11 left all the delta-snapshots behind. How can this happen?

Kind regards,

Peter
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Re: Veeam backup leaving snapshots behind (VCenter6)

Veeam Logoby foggy » Tue Sep 06, 2016 11:11 am

Peter, do you see any related vCenter server events or messages in the backup jobs session logs? Have you contacted support already?
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Re: Veeam backup leaving snapshots behind (VCenter6)

Veeam Logoby pl-systems » Tue Sep 06, 2016 6:40 pm

Hi,

yes, the error from vmware is: cannot take snapshot: general error.
I don't have any information on support. Do you have any contact info for me?
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Re: Veeam backup leaving snapshots behind (VCenter6)

Veeam Logoby kawiMTF » Wed Sep 07, 2016 6:24 am

Hi Peter,

You have to login at https://my.veeam.com (either with your personal account or, recommended, with the customers account).

On the left hand side you click on "Open a case". Provide all necessary information and collect the logs as stated in the VM KB: https://www.veeam.com/kb1832.

If you openend the case please provide us here in the forums your case number, so that our Veeam gurus also can have a look at it.
Best regards,
Karl

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Re: Veeam backup leaving snapshots behind (VCenter6)

Veeam Logoby foggy » Wed Sep 07, 2016 11:56 am

Are you able to take a snapshot of the affected VMs manually?
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Re: Veeam backup leaving snapshots behind (VCenter6)

Veeam Logoby Vitaliy S. » Thu Sep 08, 2016 3:21 pm

Since there are some snapshot leftovers, please initiate a consolidation task and then try to follow foggy's advice. BTW, what are the names of these snapshots?
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