Veeam backup leaving snapshots behind (VCenter6)

[pl-systems]

Hi,

I hope somebody can help me?

I’m a new reseller working with a new customer. I recently installed a new setup of Veeam backup (most recent version) and what has happened is as follows
The Vmware hosts are vcenter6 . Some virtual machines are Hardware version 10 others 11.

The backups with version 10 running fine. The backups with version 11 left all the delta-snapshots behind. How can this happen?

Kind regards,

Peter

[foggy]

Peter, do you see any related vCenter server events or messages in the backup jobs session logs? Have you contacted support already?

[pl-systems]

Hi,

yes, the error from vmware is: cannot take snapshot: general error.
I don't have any information on support. Do you have any contact info for me?

[widmerkarl]

Hi Peter,

You have to login at https://my.veeam.com (either with your personal account or, recommended, with the customers account).

On the left hand side you click on "Open a case". Provide all necessary information and collect the logs as stated in the VM KB: https://www.veeam.com/kb1832.

If you openend the case please provide us here in the forums your case number, so that our Veeam gurus also can have a look at it.

[foggy]

Are you able to take a snapshot of the affected VMs manually?

[Vitaliy S.]

Since there are some snapshot leftovers, please initiate a consolidation task and then try to follow foggy's advice. BTW, what are the names of these snapshots?