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fmorez
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Veeam Cloud Connect Daily Report

Post by fmorez » Sep 29, 2015 2:42 pm

Hello
We are facing of a strange problem. We have configured our Veeam B&R server to perform as provider Cloud Connect but it's not possible to find where we can change email notifications parameters of this element. We 've recently changed global email parameters in Veeam console but changes are not applied for cloud connect daily report.
So, where can we setup it ?
Thanks for your precious help
Regards

Vitaliy S.
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Re: Veeam Cloud Connect Daily Report

Post by Vitaliy S. » Sep 29, 2015 4:01 pm

Hi François,

You can set an email for this report in the global settings only. Can you restart the console and check if these settings have been applied or not?

Also be aware that Veeam ONE Free has number of pre-defined Cloud Connect reports. In report scheduling settings you can specify any email address you want to send these reports to.

Thanks!

fmorez
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Re: Veeam Cloud Connect Daily Report

Post by fmorez » Sep 29, 2015 4:26 pm

Hello Vitality,
Can you restart the console and check if these settings have been applied or not
Do you mean restart Veeam Backup Service ?

The global email settings have been modified, backup jobs reports are sent with the correct sender email address but the cloud connect daily report is always sent with the old email address every day at 15:30 pm.

I know for Cloud Report with Veeam One but our Veeam B&R and Cloud licence is merged, so we can't used free version of Veeam One. :(

Thanks for reactivity !

Vitaliy S.
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Re: Veeam Cloud Connect Daily Report

Post by Vitaliy S. » Sep 29, 2015 5:14 pm

fmorez wrote:I know for Cloud Report with Veeam One but our Veeam B&R and Cloud licence is merged, so we can't used free version of Veeam One. :(
Yes, in version 9 we will allow adding backup server with Veeam B&R and CC license keys merged to a single file.
fmorez wrote: backup jobs reports are sent with the correct sender email address but the cloud connect daily report is always sent with the old email address every day at 15:30 pm.
Looks like a bug, can you contact our technical team to review your backup settings and configuration?

On a side note, we have a dedicated sub-forum for Service Providers. Since you're using Cloud Connect, you're already in VCP program. So, you can apply to the that forum by going to the User Control Panel, selecting User Groups in the tabs, finding "Veeam Cloud Provider" and hitting the "Join selected" option.

This will allow you to talk to other Cloud Connect providers and share your feedback with us there. Thanks!

fmorez
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Re: Veeam Cloud Connect Daily Report

Post by fmorez » Sep 30, 2015 8:31 am

Thank you for all those informations !

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